Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad.

Room was clean and tidy. Bed was comfy. As I was staying for work, it would be nice to have breakfast available earlier than 7am, but this certainly wouldnt stop me booking again.

Rooms were unkempt. Rooms very hot, showers took ages to heat. No housekeeping without requesting 24 hours before, not aware of this on arrival

A wonderful welcome ( thank you Jane). Hotel has a lovely atmosphere, all staff friendly & helpful. Great breakfast, had dinner in one evening & food was good. Comfortable clean spacious room. Great location, lovely setting & gardens. Would definitely stay here again.

We had a great stay, it looks like the property has been renovated fairly recently, so that was nice to see, as used to it been run down. There weren't enough towels in the bedroom, and one of them was really dirty/stained. All of the staff were lovely and helpful.

Bacon and sausage were barely cooked

Warm welcome and checking in, excellent evening meal and breakfast. Staff were wonderful. To rate at excellent we would if the bed was better, a poor quality matress topper, hard pillows and we could feel the hard mattress. The room was a hard climb into the eaves. Will book a room on the main floor for next stay there. Buxton is a beatiful place and we only stayed for one night on this occasion.

Small but comfortable and clean room. As it is historic and old building atmoaphere was incredible, but it wont have the new big windows in the room etc. But beautiful, comfortable stay

Room was very clean, however one of our towels was dirty but staff replaced this immediately. Our room didn’t have a window which was unexpected as nowhere when booking did it say this might be the case, felt quite claustrophobic. Excellent location and lovely hotel overall.

Breakfast 15 quid didnt have it. Apparently extra charge for pool didnt use it. Bar and reception area, nice. 5 quid for parking!

I found my stay very enjoyable and the location of this hotel is really good

Staff was all good breakfast not to bad rooms in desperate need of up dating

Ideal location for Buxton town centre and walks. Dog friendly and helpful staff.

Paid for a standard double room but got a compact room. Window wouldn’t open so room was too warm. Paid for late checkout however this was not acknowledged so we were locked out of room.

Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then

Lovely, grand hotel in a great location

Good selection for every taste. Helpfull and pleasant bar staff.

Absolutely brilliant place to stay! Staff fabulous and friendly. Room amazing! Will definitely stay here again.

The staff were attentive and helpful. The restaurant manager was particularly engaging and was largely on her own on Sunday night but managed the restaurant with aplomb. The housekeeping staff were careful to report back quickly that I hadn’t left rings in the bedroom as suspected. I have since found them in the glove compartment of the car.

The cooked breakfast was nice. Staff absolutely lovely except from one person in the main reception who booked us in (looked and sounded like they did not want to be there - could have been having a bad day). Clean, tidy rooms. Showers worked well.