Generally the standard of hygiene could be improved dramatically , just very dusty and dirty in certain areas. They just need to hoover the carpet more. We had a blocked sink and the water wasn’t very warm despite setting to maximum. I understand other guests had similar issues. Positives were - very friendly staff, comfy bed and oreo snacks were nice

The hotel is comfortable , staff attentive and the room was spacious and quiet. I bought and paid in advance for a continental breakfast which I assumed would be a bit more than one bowl of oats, an orange juice and a coffee. Any refills were charged extra as were fruit, toast or croissants. It all seemed a bit mean and I don’t think anyone from ‘the continent ‘ would have recognised this as being ‘normal’.

Great location and clean rooms. Perfect for a short stay.

Staff were friendly and room was clean and comfortable.

Restaurant food on premise was delicious. Staff were kind and considerate. Bags conveniently and securely stored while exploring the city.

The 'continental breakfast' was a mean offering. You're allowed to choose one item from a list, plus juice and coffee. 'Seasonal Fruits' consisted of a choice between an orange or a pear. Refills are charged as extras!! Appalling!

Lovely stay, friendly staff. Comfortable stay with all that you need in a great location. Only one little moan that the Breakfast menu pricing is a little miss leading

Rooms had plenty of space and very clean

Fantatic place to stay when away for work.

The hotel is centrally located so perfect to discover Canterbury by foot. The staff are nice and the barman made us a mean Negroni. We highly recommend staying there if you want to visit Canterbury, and make the most if its restaurants and pubs in the evening.

Pleasant stay excellent location

Very friendly and helpful staff. Menu choices were very good.

The room was cold on arrival. An air conditioning unit was the source of heat and this took a long time to warm us up! Otherwise a nice hotel

Our room was

Good hotel, much better than our last stay! Barman was excellent.

Friendly staff, comfortable room, brilliant location.

Window in Bathroom was black around the bases and one light in bedroom not working.

Great location, lovely old hotel with allot of character.

Very friendly staff, great location and nice bar. Car parking was one fee for

The hotel is much bigger than it seems, many winding corridors. A relaxing first floor lounge and the lobby bar is lovely. The rooms do vary, I requested another room at my paid rate and was happily offered another option. Attentive staff if you do need anything, so before complaining always request help to rectify:) Will return