Good hotel, much better than our last stay! Barman was excellent.

Friendly staff, comfortable room, brilliant location.

Window in Bathroom was black around the bases and one light in bedroom not working.

Great location, lovely old hotel with allot of character.

Very friendly staff, great location and nice bar. Car parking was one fee for

The hotel is much bigger than it seems, many winding corridors. A relaxing first floor lounge and the lobby bar is lovely. The rooms do vary, I requested another room at my paid rate and was happily offered another option. Attentive staff if you do need anything, so before complaining always request help to rectify:) Will return

Lovely stay. Everything was as it should be.

No windows in the room and quite dirty around window area. Bathroom was not clean enough, no tissues or shower gel. Burnt toast and croissant and a poor breakfast. Lovely location but really needs to improve

Room was lovely and clean could use new pillows and usb chargers

room had musky smell otherwise was ok bedding very comfortable

Staff great ,room clean

Staff were lovely. First room, bare & not cosy, wooden floor very marked, needed a least a rug runner!! Second room, more cosy, still needed a rug runner for bare wood floors, floors very blackened with scuffs from furniture. Bathroom big but apart from nice sink vanity unit, everything else very tired and grubby, including marks in bottom of bath etc etc. Windows need deep clean in bathroom and bedroom too, thick black mould buildup etc. Bed clean and comfortable. Breakfast Sun was very chaotic, nothing came together either, and had to ask for things that were forgotten. Croissant freshly baked but half cooked! Toast delicious. Reception staff very friendly as was housekeeping when asked for milk. Bedroom was not 4star standard overall!

We have stayed at this hotel on numerous occasions and have always found the staff friendly and courteous. Room was clean and tidy. Great location

The room was good. It would be good to clean the mould off the top of the glass surround in the bathroom as it is substantial and very black. The staff are quite neutral. We generally speak first and they respond. We stay there for convenience only.

Lovely hotel clean rooms comfy beds, only thing is that breakfast was said was included but only Continental was included and was not explained but other than that lovely stay

Everything ok

Yes

Lovely room. I am mobility challenged and was given a great room near the lift and with walk in shower. Staff very friendly and helpful.

Fantastic venue, great service, best location in Canterbury , great ba

Lovely hotel in the centre of Canterbury “city” convenient for the Marlow Theatre, Beanie Museum and the Cathedral. Very comfortable room, good food, very friendly and helpful staff. Would definitely stay again.