Overall Ratings & Reviews Grand Hotel Imperiale & Resort

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

It was nice

The lake view room was amazing!

Rooms never have ac, other than that its an okay hotel

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

Horrible. Pests and animals everywhere. I’m covered in bites all over my body

A great choice away from Bellagio. The staff was superb especially the concierge Arianna who consistently went out of her way to be of service. Thank you

The property and our suite where absolutely beautiful! Exceeded our expectations.

Excelent

Beautiful property and beautiful people! Loved our stay here!

Good location

Amazing! I recommend to everyone

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

All excellent

Great experience

The staff was great the pool area has an ideal view of the lake! All in all it was great the rooms just need updating

We enjoyed our stay.

The pool is on the shore of lake and you can jump in the lake and swim.

Great location. Great food. Nice and clean hotel. Small room

Perfect location if you want to relax and enjoy the view. You can get the little ferry right outside hotel to bring you to lake como centre. Taxi 28euros and difficult to get ferry cheap and what a transfer.