Overall Ratings & Reviews Microtel Inn & Suites by Wyndham Gulf Shores

the property was good

We always stay here every year, our first room, the ac wasn’t working. I went to the lobby and the 2 young ladies working on June 1-2 were phenomenal. Couldn’t remember their names, but got us to a different room with no issues. Will definitely book again. Great staff

Hotel property and rooms were extremely clean. Most staff very friendly. Beds and pillows comfortable. Not far from beaches

Property was clean, staff was polite. Breakfast was ok.

Good and clean

After looking at the reviews I was little hesitant. But spending 4 nights here was awesome for the price and location. I would definitely stay here again. The employees from the front desk and housekeeping were very nice and professional. Hospitality is definitely hard profession to work in. Thank you for all your hard work.

I like the location laid back

Good

The property appears "old" and needs some updating. The bed and pillows were not comfortable.

Had what you needed and for the Price, what was expected.

Staff was friendly and helpful!!!

Issue with booking. Expedia stated something different from the property. Ended up leaving the hotel and spent over an hour trying to straighten It out. Ended up booking directly with another hotel

The property is dated. Staff was accommodating.

The property itself is an average hotel. We only had 2 pillows per bed but it was clean so I won’t complain too much. My biggest issue was that there was absolutely zero access to our room with an elevator so we were required to take a staircase up to our room which normally wouldn’t be a problem but my boyfriend just had a knee replacement about a month ago and is still recovering so that was a challenge for him. We were not made aware of them not having an elevator until we checked in and at that point the room had already been paid for and we couldn’t get a refund and they refused to make accommodations. Overall if you need somewhere clean to stay, it’ll work. But don’t have high expectations or expect help if you need accommodations.

Old and wore out. Air conditioner was awful Room was clean but beds were in bad ocondition,not much support under the mattress

On the day we packed up I saw a bed bug on the bed. I should have took a picture but I didn’t want my family to freak out so I just flicked it off the bed and stepped on it. When we got home I made everyone leave their bags on the front porch and I sprayed everything down with bed bug killer. I used a whole can. Then spent the next 4 hours bringing in loads of clothes to wash and dry. Their was an issue with the bathroom floor getting wet when we took a shower because the water puddled up on one side and spilled over the barrier. The staff gave us more towels to soak up the water. I have stayed here many times, over 12 times at least, I have never had these problems before. I will book this hotel again and hope that we don’t experience the issues we had this last time during Memorial Day weekend 2025.

The room was very small and kind of smelled like urine but seemed clean. The main building has 2 floors but no elevator. The breakfast was actually outstanding, with biscuits & gravy, fried and boiled eggs, pancakes, name brand cereals, toast, muffins, yogurt, apples and bananas. I missed a few food items but it was really pretty good.

The front entrance off the highway could use more lights as it’s incredibly difficult to see at night. Also a street light was out making it difficult to see at the turn in. Other than that thank you for the clean facilities!

Smelled bad and didn’t seem properly cleaned

Overall our stay was average. We stayed two nights. We got in late on the first night and the hotel was a bit difficult to navigate to. Reception wasn't rude, but wasn't the friendliest either. The hotel has two buildings & the first building (where our room was) did not have an elevator. There were electrical difficulties on our first morning, so breakfast was lacking; the attendant was very apologetic, though. It was still a bit disappointing. The second morning, everthing appeared to be working fine. The breakfast area is small & was crowded, though. Pancakes were a hit, but only one pancake machine. The pool was very small. No pool hours were posted anywhere that I could see; I had to ask the front desk. The second floor hallway (where our room was) was very hot, but the AC unit in our room worked fine & our room stayed cool. The room and bathroom was small in my opinion, but we didn't stay in there for long periods except to sleep. This would not be my first choice to stay at again; however, it would not be opposed to stay here again.