The hotel is under refurbishment so building work going on. (Not advertised) Queen room booked to be told one wasn’t available because I had booked a standard. Had to contact Expedia who then refunded a small amount for inconvenience. Paid for three course dinner to be told there was only pizza or curry available no starters so had chips instead, did not eat curry as was undercooked chicken. Wrong dessert was then given out. (We were not the only disappointed diners with some asking refunds and leaving) Sleep was terrible beaming light from big gap under door all night. Slamming door throughout the night. Would not recommend would not return.

Old. Uncomfortable. Super Low level

Hotel rooms let this holiday inn down the staff are very attentive, the room was clean, the bed is very uncomfortable, the pillows lumpy and the air con didn’t seem to be working, very disappointed as we have stayed holiday inns all over the country, this has been the worst

Staff were very helpful, particularly front of house on 7th Feb, who sorted out the missing lampshade ( a bare bulb one side of the bed is not a great first impression) and the heating as the room was freezing on arrival. He also ordered a taxi ( Alpha) 2 hours before our booking at The Anvil Theatre. Taxi didn’t arrive, he chased and they said 5/6 mins, still didn’t arrive, he called again and the taxi clearly hadn’t left, luckily we hadn’t drunk anything so we rushed to our car and drove ourselves, and ran from the car park, made it with 10 mins to spare. Bed v comfortable, food good. GB News playing at breakfast not ideal, a bit far right and racist for many peoples taste, perhaps go more neutral with BBC?

The room was clean but looked tired. The bathroom wood was wet with possible leak coming from bath, the sink was very slow in emptying & the toilet took a long time to fill after flushing

comfy stay, thank you

excellent service of high quality throughout. A pleasing overall experience .Hopefully to be repeated in the future. Well done .

Clean comfortable room with excellent breakfast.

For the second time in 2 weeks and in different rooms I’ve stayed and had a problem with the heating. This time the bathroom was so cold I felt unable to have a shower. I reported the issue to the reception and the guy said there was nothing he could do as I’d pre- paid. I told him I was unable to accept that and he then said he would get the reservations manager to call me. Guess what? No call as yet. Absolutely appalling. The hotel is very tired and out dated too.

Clean room Good price Happy with the hotel

Rooms are very tired but its a budget Hotel so you get what you pay for. Staff very good breakfast was ok.

Standard spec, A bit sparse But as You would Expect

Had to ask to clean the room and empty bins After that we brought bigger waist bags the room was kept tidy and cleaned. The room was ansaccessie room but not suitable for severely handicapped person with one arm and mobility problems The staff were brilliant and polite

Last minute stay but clean, comfortable and a pleasant member of staff on reception !

Good clean modern property. Staff very friendly and helpful.

Reception staff was not very helpful Could not be bothered attitude

Limited parking. Bar isn’t open late. No lift but only ground & first floor building anyway. 2 of the 4 pillows were lumpy. However, it was clean, the staff were lovely, breakfast was ok, location was convenient. I would stay again if the price was right!

I booked

Choose a hotel with aircon. Our room wasn't working and had a plug-in fan and a heater (so clearly a known issue). Window barley opened so on one of the hottest days it was like a furnace. Got no sleep. Kept awake by heat, fan noise, and noise and light from outside given we could not close the wooden blinds. Had to phone reception at 3am (!!) to ask them to request the car outside playing music and shining lights into our room to leave. 2nd night we got moved to a different room. Totally different experience to actually get what we paid for and be able to sleep. Even though hotel is very tired and needs updating, it can be forgiven if you are actually comfortable and able to sleep.

good, clean hotel, our room was beautiful and very large for a family of 4. we had a double and 2 sofa beds. Unfortunately one of the beds was very bumpy and uncomfy so my son chose to put mattress on the floor where he discovered the mattress to be really thin and he did not get the best nights sleep (this was not reported to reception as it was late at night, I'm sure they would have helped if they were informed) The staff at this hotel were incredibly helpful, friendly, kind and professional. The food was delicious and fairly priced. location for us was perfect as we booked the hotel for a half way point on our journey. It was a pleasure to stay here and we would definitely stay again and recommend it.