Overall Ratings & Reviews Mercure Paris Orly Airport

Amazing hotel and good food, staff are so helpful and friendly, especially Yassem who served us our evening meal.

Stayed 1 night after Disney because of an early flight the next morning. Great service and great free shuttle.

The staff is amazing. Very clean and accommodating. I will stay here again. ⭐️⭐️⭐️⭐️⭐️

Front desk staff is very helpful and friendly. She guided me how to take public transportations to Eiffel tower, which is very appreciated to forgin tourist

Breakfast was expensive and there’s no food options around you but other than that it was great

bad communication with the staff

THE PHONE SYSTEM, THE OPERATING SYSTEM GETTING AHOLD OF STAFF TAKES FOREVER! THE PROPERTY SHOULD HAVE A DESIGNATED AGENT TO ANSWER, THE FRONT DESK SHOULD ALSO BE MORE VISIBLE LETTING PERSONS KNOW THAT IS WHERE THE CHECK-IN IS, ATTACHED TO THE RESTAURANT CASHIER IS SOMEWHAT CONFUSING AS TEN OUT OF TEN PEOPLE WALK BY! THE SHUTTLE THAT ISNT FAR WAS OVER PACKED & SHOULD BE MORE ACCESSIBLE

Reception guys was extremely nice. Very highly recommend recommended.

It was kid friendly hotel and the rooms were comfortable and neat.

Very good hotel. Only one thing that should be changed is regarding the shuttle that you need to walk outside to the other hotel to get it. Not so easy if you have a lots of luggage or if it is raining or snowing…..

Close to public transportation

Great Hotel. Clean and excellent staff and service.

Near the airport. The girls from reception where very kind and helpful!!

Great Family Hotel.

I had to clean the toilet seat with a towel and hand soap. There was blood on the soap dispenser in the bathroom. The reception hung up on me twice when they realized I couldn’t speak English. I felt horrible and exhausted.

Nice hotel close to the airport. Staff was friendly and helpful

As an airport hotel it is not as close to Orly as we expected. Also it was hard for our driver to find. No help with bags, not even a cart.

Clean, receptionist.

Terrible place, I will never I’m my trips back to Paris ever book this hotel, I had informed them that my airline canceled my flight and when I tried to change my dates they said no and wouldn’t even let me cancel also! Terrible customer service and terrible way of dealing with a situation which was out of the customers hands! I hope the owner or manager reads this! If you are reading this learn to have some sympathy or at least understanding of situations out of peoples hand.

The worker who checked us in was extremely accommodating. We arrived after midnight and there was a mixup with the room so they upgraded us to two premium rooms