A pleasant hotel with a comfortable room but I found our room had a horrible smell. There is a nice park very nearby

Apart from a sub standard room. Air con or heating was at the discretion of the manager or hotel. Of course you could open the window. Breakfast compared with another Mercure at Troyes our previous stay was a joke. Just a coffee machine and disinterested staff. Not even cutlery on our table. Do not go there. A shame for the mercure name.

Hotel was further out of town than I'd realised. The receptionist was lovely, really helpful and friendly. The restaurant wasn't operational though as it was being renovated.

Great hotel for a short stay en route. Great location, lovely setting, river views, quiet, efficient and friendly.

Hotel very comfortable and staff very helpful. Nice pool and excellent breakfast. Aroma scent in lobby a bit overpowering

Basically it's a great hotel. No major complaints. However two issues. In the reception area there was a strong smell of some kind of air freshener - for us it was far too strong and definitely not pleasant. Also there was no desk-type set up for a laptop in our room - a surprising omission. There was just one small table which was not sufficiently solid to enable easy use of a laptop.

Stayed at Mecure Macon with 3 rooms for 6 people. Paid in advance for breakfast with the booking. There was literally no brekfast available at 9am and waited for over half an hour - no coffee or tea or juice or water or crossaints or bread or anything else. Hotel blamed Covid for lack of staff but no managers on site to help.

We stayed as a stopover on our way home from the Alps, nice hotel, good value, very nice breakfast and lively and clean. Overall a very good stay for us.

The team do all they can but the current situation make their job very difficult. Dinner and breakfast in all rooms is a lot more complicated that expected. Further hotel is ok.

Disappointing not pleaseant experience. Not up to Mercure standards. Disgusting dirty pool and no sunbeds as shown on their website. Definately would not recommend this hotel. We booked a 2 nights stay as we were making our way upto Reims to celebrate my wifes birthday. First impression of hotel not great from an outside perspective. Not a good location it was about 20 to 25 min walk into the town along the river but it felt an unsafe area especially at night. Room was clean and ok. However we did request a top floor in a quiet location. Unfortunately had noisy neighbours above and next door and children running arouns slamming doors had an awful nights sleep. Did mention to reception in the morning However no offer of relocating. First evening asked for bar snack as did not want a full meal. We were told not possublehad to eat in the restaurant we asked if we could just have some fries or sandwich as my wife is vegetarian we were told no had to be off menu. Went into restaurant there was people with dogs decided not to eat there. Following day asked for beds for pool they said there were no beds and we cpuld lie on the floor. The pool is absolutely disgusting dirty and green algae formation. When queried the staff again and asked was the manager aware of the state of the pool we were told it was just discoloured and that is how it was. Algae does not form overnight the 2 days we were there no one cleaned it. I would book the Best western. Better location and standards.

Just OK, location is good as was the buffet breakfast. Room is only adequate with the minumum of facilities you could expect from this price point.

At the time of Covid-19, when restaurants have opened back in France, the restaurant at Mercure hotel is still closed. The breakfast is still provided as few items in a paper bag to take away. In other words, less personnel, less breakfast items. More profits !!!! Also, 408 is a room without a view. Both windows are heavily damaged from humidity over a very long time. The time is over due to change whatever is needed. Some general hotel refurbishment would be also advisable.

Very friendly and helpful staff. Front desk helped to find restaurant with Raclette. Bar tender very helpful with wine selection.

People were nice but not really efficient. Hotel is a bit worn out. It's well located though.

The Mecure has become our 'go to place' for our trips to the alps every year. we stay with a big group and although the staff are limited, they are friendly, helpful and professional. Breakfast is lovely and the rooms are perfectly adequate...Clean sheets, clean bathrooms, small but perfectly formed as they say! Take dinner at the hotel or be brave and wander down the river which is directly on front of the hotel and cross the main road into the beautiful back streets to find a lovely little tavern or restaurant for food. This town is a delight and the Mercure is perfectly situated to allow you to get a taste enough to make you ant to come back... Its Modern and chic but with the old traditional town just a lovely stroll away.

great location, clean and spacious close to all amenities

This hotel is very nice, located by the river for a leisurely stroll. The dinner menu was extensive and our choices were delicious. The room was spacious and clean and the staff were very friendly. The check-out wasn't so good - someone pushed in front of me and then the computer played up but otherwise, all very nice indeed.

Nice enough hotel in nice location next to the river albeit 15 minutes from town. The staff however are terrible, if they insist on employing children, please train them in both common courtesy and how to pour a drink. Honestly.....

Hotel is what you would expect from Mercure. Restaurant is convenient, average but reasonably priced.

Friendly staff,hotel in a good position and safe parking.