Overall Ratings & Reviews Best Western Plus Parkhotel Velbert

Very nice, clean and quiet hotel stay

Good facility but very much disappointing for the professionalism and service mind of the front desk staffs. The staff ONLY asked us if we want the breakfast without informing us it will be charged even if we miss it. We couldn’t go the next morning and the front desk guy says we must pay for the breakfast even if we couldn’t come for breakfast because someone bought bread and sausages! We asked to pack them to go ,if so, he didn’t reply anything, not properly looking at us and just doing the computer things. Unbelievable way of treating customer and untrained staffs. I would understand if it was a small family hotel but unacceptable for the hotel chain like this; someone went to buy a bread for us???

Beautiful modern hotel in an an excellent state of cleanliness and repair. The staff were very good, as was the buffet breakfast. Highly recommended and I would certainly stay there again.

There were issues with the check in as the card was not working Otherwise all was great.

Very welcoming and incredibly helpful.

very nice hotel, nicely furnished. Good service. Clean. Handy to be able to use a free electrical verhicle charging station at the hotels parking lot.

Good central hotel while away on a work trip. Parking was the main reason I booked this hotel as it was more difficult to find other hotels with parking. The room was clean and tidy and the bed comfortable.

Great breakfast buffet; reasonably priced

The staff are friendly but they don't all speak english so it can be difficult communicating what you need. The twin room beds are very narrow. The housekeeper barely touched the room when it was done it was only bins emptied and fresh towels, didn't even remove all used towels! Radiator is under the window behind the curtains so not great for keeping warm. The hotel is quiet and set in lovely grounds so if you want to be somewhere busy this is great. Oh they do have sky tv but it's all in german!

Excellent quality hotel at a reasonable price for the area. Impressive lobby area and some interesting decor. Unfortunately due to flight delays we missed the opportunity to try the restaurant, but breakfast was great with a good choice of hot food. Service was of a high standard. The only drawback was the lack of air conditioning but the area is very quiet and was able to leave the windows open. Will definitely stay again.

excellent, couldn't be better;

The Best Western Hotel is modern, clean, tidy and quite well appointed. Nice little bar area and restaurant - Staff are friendly and speak good English - rooms are spacious and modern - all in all cant fault the hotel for a short business trip.

It was a working trip and the general temperature was below normal. The room however, could be at times VERY cold. The minimal bedding that they supplied for these temperatures was unfortunately insufficient.

The room was spacious and well lighted. Nespresso cafe in the room was convenient to enjoy the quiet scene outside the window. The only turnoff was the smell of the paint in the room since it is newly renovated.

This is not a place I would recommend but if you have to stay there it is OK. Shower need a repair and place is quite tired, but nice breakfast :-)

The hotel was a bit dated and can do with a renovation. However service was good and the stay comfortable. Good breakfast selection. Would stay again if returning to the area.

Make sure you ask for one of the remodeled rooms! If not, well, it is fine but not very new. The whole place is OK but it is also used, you can see it on the ripped carpet and the wallpaper. This is not an inexpensive place, perhaps based on the location and the only place around. You need to know the area to find some good places to eat within walking distance. The breakfast was good and plenty and the staff was friendly and helpful.

Excellent Service and very good and helpful staff

It's nice hotel and facility is very good, but the location is too far from my work place.

Leider war unser Aufenthalt nicht so erfreulich, da man uns beim Check-in nicht informierte, dass durch 2 gebuchte Hochzeitsfeiern im Hotel keine Möglichkeit für Getränke oder Speisen für Hausgäste vorhanden war. Dafür mußten wir extra in die Stadt fahren. Zudem war die Lärmbelastung in der Nacht - bis 3 Uhr- sehr unangenehm. An Schlafen war nicht zu denken. Das ist nicht akzeptabel - darüber MUSS man VOR dem Check-in bzw. bei der Buchung hingewiesen werden. Auch waren wir in unserem Zimmer einer unangenehmen Geruchsbelästigung ausgesetzt (aus den Abflüssen im Bad). SO kann man ein Zimmer nicht vermieten und daß das Personal an der Rezeption darüber vom Housekeeping nicht informiert wurde, ist unprofessionell. Das MUSS auch das Housekeeping gerochen haben. Also leider alles in allem ein nicht so schöner Aufenthalt, obwohl die Lage des Hotels so viel Positives versprach.