Overall Ratings & Reviews Delta Hotels by Marriott York

Beautiful rooms Great pool and spa Unfortunately the room was terribly hot and we were moved to basement which was cooler we were told hotel had no air conditioner but the website says otherwise! Wouldnt stay again knowing that especially when we paid extra for an upgraded room.

The only thing that could be improved on is the helpfulness of the reception stafff as in, deflecting questions about our dinner booking to the bar staff who we were expected to queue up to ask about our dinner reservations….which although booked online as per their request email, did not even exist. Ordered an aperol spritz which was on their drinks menu and they had no aperol, then decided on a gin and tonic which was totally flat due to the tonic on tap - however they did replace it with a fresh tonic from a bottle. So just little niggles, but is it too much to expect better service .. 🤔

The breakfast was fantastic and very freindly staff could not do enough for you

Hotel was pleasant but finding your room can be a mission! Nice bar & restaurant on site and access to the pool area was a nice bonus. Walkable distance to the main city and staff were nice. The bath plug didn’t seem to work though.

Great position food poor choice and quality

Everything about this hotel was truly wonderful. On arrival we received a warm welcome followed by a free room upgrade. The room was roomy, well equipped and clean. The hotel facilities also did not disappoint - the spa was a good way to start the day, whilst the food in the restaurant was of a high standard. We really enjoyed our stay and would love to come back if we are ever in the area again

There is no air condition and it’s old

Stay was amazing

Was our first time staying here. Hotel staff are friendly and helpful. The hotel is in a great location, easy to find. Room was good, bathroom could do with a bit of an upgrade. Would stay here again.

its dated with light switches and shower was old and the toilet gargled as though it was blocked ....more so we booked with hotels forgot the breakfast they said they would honour the price £24 but on;y gave us their discount of £28 only pounds but the management and reception was slow and the system as they just been taken over is causing issues

It was good. But shower in ground floor is not powerful

Great hotel perfect for stopover before bringing son back from uni

Fantastic

Very noisy at night even after 10pm

Fantastic stay. Very clean, very fresh. Great breakfast. Staff very friendly. Great value for money.

Nice pool for kids. Nice breakfast. Cheap parking and not far away from the city centre. Though the room is a bit deteriorated but overall it's a good experience to stay, recommended for family.

The room was fine, however the rooms have no air conditioning. The hotel did not provide a fan for the room and the fridge in the room was missing (clearly broken). We really struggled with the conditions to sleep at night time, which affected our family holiday.

If you are taking children read this review. First off the staff are very friendly and welcoming. The family room comprised of two double beds was spacious, it was however very warm and as is typical with hotels the window only opens a few microns so not much fresh air makes its way into the room. There are confusing and hidden policies that make it not family friendly. On the Marriott website it doesn’t mention any restrictions for children using facilities, on the hotels.com website it says under 16s need to be supervised when in the pool area by an adult. In reality there is a total ban on children using anything other than the swimming pool. They can’t go in the hot tub which is an integral part of the swimming pool nor the steam room or sauna. There are abusive “members” who will shout at your kids and make them afraid to use the swimming facilities. The staff can’t show you any official evidence of the policies existence they are enforcing apart from some laminated A4 paper they have mocked up. They did say this policy has been in place for several years so you would think the website would have been updated by now. All in all I can’t recommend the hotel to families and feel like I was miss-sold what we would be able to do on our mini break.

The hotel is in a great location. The facilities were very good and the room was clean and tidy. The breakfast buffet was brilliant and had plenty of choices which were kept fresh, it was possibly one of the best breakfasts we've had in a hotel for a long time. The pool facilities are nice, although the pool is a little smaller than other hotels, the area clean and tidy with a few seats around the side. The hot tub was a decent size for a few adults though. We had a wonderful stay and would stay again if we were back up in York.

Excellent hotel. Breakfast was fantastic and the garden out the back was great to sit out in, with the sun shining. The pool and facilities were great. Great location for York. We would definitely stay again.