Evrything is fine

For the price, the rooms are in need of a freshen up. The frame of the window in our room was cracked. The previous guests’ fire still lingered heavily in the air. It wasn’t feel aired out. The view can’t be beat. The lack of technology was welcome.

The views are amazing and love the fireplace in the room.

Food is delicious. Lake amazing. Cabins cozy but a bit dated.

Emerald Lake is a fabulous getaway. Rooms are clean. Fireplace was a lovely touch. Staff are friendly and helpful. The restaurant meals are delicious. Definitely will be back again sometime.

We stayed here for one night on May 8th. The property is amazingly located, the rooms are nice and clean, and the amenities are good. It was quite disappointing that we paid extra for a lake view room, and most of the view was blocked by trees. I read this on other reviews, and thought it might just be a couple that were blocked. However actually going there it seems almost all rooms are blocked by trees except one cabin. It seems like quite false advertising and they should instead say partial lake view. All the staff at the hotel were working their first week there, and while I understand everyone needs to start somewhere, it seems like our service experience was mediocre, yet we paid premium prices. No logs were placed in fireplace for an easy start (standard with AirBnbs/cabins), the log basket only had one in there so we had to refill it immediately, the conditioner was old and separated into a liquid and no proper conditioner came out, lots of work going on the main front building so it was quite noisy, lamb wasn't cooked properly, only soap and conditioner in the hot tub change room, no shampoo, there was no campfire going, patio chairs cheap. While these are all seemingly minor, if you're paying that much for a room, you expect to be getting the quality to match that, which just isn't the case. I'd save your money and stay elsewhere as you get a better view of the lake from the visitor areas and public trail and will probably get better service elsewhere.

Old charm hotel in the middle of one of the worlds most beautiful lakes. Pinch yourself views from your deck especially after the tourists have left for the day. Seriously off grid, no mobile, no WiFi (in the rooms) . Rooms are a bit dated, but goes with the whole character. Restaurant delicious, with serious Albertan options.. Buffalo, Elk, Salomon etc. Not easy for the less mobile, lots of steps to the older cabins but there are newer ones which I didn't visit. Nice little hot tub/jacuzzi and sauna to view the lake from. A lifetime experience

The food was great. Everything we had was delicious. Our room needs TLC. Heaters wouldn't shut off, the first night was so hot we couldn't sleep. The bath tub faucet leaked badly when running the shower and there was an old shampoo bottle mount left mounted the Bthe shower wall. It was rusty and sharp. Beds were nice. Balcony was ok.

Great spot the property is amazing

Stunning location with great views directly over the lake. Very clean. All staff friendly and helpful. Could have done with a small bar fridge in room as we were travelling and needed to store a few cold items. Had dinner in Mt Burgess restaurant, excellent food and great service from wait staff.

Resort is so beautiful, and staff were extremely friendly. We look forward to coming back!!

It was very quiet:)

Very clean room a great place to disconnect from the world love the room it had a fireplace with wood and matches to really enjoy. Wi fi at main lodge and dining is exquisite but no choices for smaller meals. Great experience would go again!

We really enjoyed our stay. We arrived at night and with the lights in the trees made the whole place look magical. The views were incredible. Low tech was a challenge but we managed. We would have liked to use the game room but it was unbearably hot. Other than that no complaints.

Lovely spot we’ve stayed at before and will again. The cabins/rooms are dated and could use a bit of TLC, however, it’s the location and the lodge building that are the gem here.

The local landscape is beautiful, the staff are friendly and professional, and the food/drinks are superb.

beautiful

The value wasn’t representative of the cost. Food was expensive as well and didn’t match the price. S’mores were well worth the $6. Best parts were the view and the in cabin wood fireplace with ample wood. Staff were all fantastic.

Callum in the lounge and Courtney at the front desk were especially friendly and helpful.

The staff were helpful and pleasant, the breakfast buffet was hot and offered a good selection. The Evening meals were delicious, but possibly a bit over priced. Be careful on leaving bags on the balcony... a raven was able to open up a zippered bag and empty it's contents! Our fault of course, but beware!!