Overall Ratings & Reviews Red Lion Hotel Monterey

The night clerk was very short tempered with the lady checking in prior to me. He told her her room was on the 3rd floor so she asked where the elevator was, he said there was no elevator and she said “oh we have suitcases and an ice chest” he responded back “ it is ONLY 10 stairs ma’am” she said that was a challenge and he said if it’s a problem I will help you - in a very patronizing way. She was older and this tone was not necessary. She had asked if the there was coffee and he said kind of snarky “yes we have coffee”. Then he explained where she could park - in the back dark parking area which would be closer to her “10” stairs up. He then checked me in and I didn’t bother asking any questions except how much the room was since he removed the dog charge as I didn’t have a dog, he said he couldn’t tell me that. And again he tried to get me to park around the back and I only had to go down 5 stairs. BS - when I part closer to my room which was 13 stairs up, I did walk to where he said to park and it was no means closer, safer, or down 5 stairs. Moving on - the grounds were filthy, garbage every where. I did see clerk in their gym doing something- I did not lurk, but he should have or someone should have been walking the grounds picking up all the trash. I understand there are homeless people around so measures should be taken to guard the property and keep it clean. The hot tub was drained and not running. The toilet in our room was not flushed. No soap in dispenser.

The hotel's condition is terrible. And maybe they underpay the cleaners. I'd like to understand. I've attached a photo of the bathroom extractor. Everything was there, really. I would never return. The beds were super hard. It was two very difficult nights.

It was an easy access room, super comfortable bed, great service! The only downside was the very small, low toilet.

The only things I did not like about the property is the attention to detail when cleaning the rooms. We found hair strands in our beds which makes me think that perhaps sheets weren’t change as well as hai found under the sink area. Not to mention towels were stained and very small. Coffee maker was not cleaned out as there was a coffee pod left In there from a previous customer. This hotel will not be my choice next time I’m in the area. I will rather pay extra to stay at another hotel or on the next town over in Salinas as it’s a short drive to Monterey.

Super dirty and old

Check in took for ever, Room looked Nice but then I pulled the covers and found long strands of black hair in the sheets, hair was also found in the shower wall, drain in the tub was full of hair also.

The room was dirty. The hardwood floors clearly had not been mopped and turned our feet black with dirt. There was a dirty wash cloth from the last customer hanging over the shower (so grossed out). There were no blankets and when I asked if I can get them they made me go down stairs to get them myself. The ice bucket was dirty. The lightbulb by the bed was out. When we asked if they can replace it, they said, not today. When we told them the room was dirty they did not do anything about it. I understand this is a three star hotel so I’m not expecting the world. But I at least expect it to be properly cleaned for health and safety purposes. Super disappointing.

This place is a pit. Dirty tub with a comb and glob of hair in the shower stall. Overall felt dingy and dirty.

The hotel is in a prime location right off the freeway and was great to be able to go This hotel definitely shows its age.

Stayed here before we went to Big Sur in the morning.... What a great quiet spot to spend the night, wake up the next morning and head down to Big Sur!

Is a worst hotel I have stay the property is old and bed was not comfortable sheets had sand and tv cabinet was dirty with dust curtain were old and rip I pick this hotel because I had stay in Palm Springs in one and it was great! The pools was dirt

The rooms need to be updated and the hotel is just old no elevator and you have to walk far to your rooms

Horrible filthy room. The sheets all had stains, the bathtub was rusted, and there was trash left in the room from the previous tenants. We left immediately.

Reserved 2 king rooms(which I paid extra for) and got only 1 king and another queen room instead. Broken ice cold shower.

We had a great time in Monterey. The Red Lion was tolerable but nothing beyond that. the staff interactions were quick and friendly but the facility needs help. Much maintenance has been deferred way to long. the doors to the room and bathroom did not close easily or quietly. Needs paint everywhere and there were holes in the curtains. The coffee maker was present but no pods, cups, or condiments. The television sound would cut out. The photos of the motel are way out of date and the restaurant no longer exists.

Very quiet and in convenient location near the shopping mall. Standard rooms in good condition. Good value for the money.

Young man at front desk was very friendly and apologetic for there being no shampoo, conditioner and soap in room

It’s close to the aquarium and the beaches. The rooms are decent

Dirty, didn’t get any fresh towels during our 3 night stay, AC didn’t work well, ice machine was broken, no soap in the room when we got there

Room floor was extremely dirty like it’s never been mopped before! Within 30 mins of walking around with socks, my daughter’s feet were black! We had to walk around in shoes and sandals the entire stay!