Overall Ratings & Reviews Muthu Westcliff Hotel (Near London Southend Airport)

Issue with hot water. Sometimes had to wait a long time before water heated up. Once when showering, the water went cold in the middle of the shower. Also sink wasn't very broad; each time I washed my face, water dripped from my chin on to the floor which I then had to clean up

Polite staff. I only stayed for one night. The rooms are a little dated but clean. Close to seafront and Cliffs Pavilion. Reasonably priced for my short stay.

Our room looked literally NOTHING like the charming photo - we had a single and a double bed in a quite old fashioned room. No air con. Heat blasting in the windows. Which opened, so that's good! Still nice though. Very old fashioned and charming. Oh god and the elevator is VERY small, so if you dislike small spaces... but the bar and bar staff rock! And front desk guy was lovely.

Staff were excellent especially the receptionist on duty am 25/26 /28of June so helpful he booked the parking on my car . The only downside for me was a nois how do you spell noisy couple in the next room but apart form that excellent,wonderful breakfast

Very tired looking hotel. TV remote didnt work. Very creaky floors. Strange musky smell.

The hotel overal was okey, nice family room, good location for shopping, walkable to the sea site. The minus was the hot water which you have to wait like 10 mins and you have to constantly run water to get warm/hot, which in mine opinion its waste of the water and the boiler should be change at that stage. At the front of the reception we have slight struggle to get hold as was no one at the desk and no ring bell or anything to be able get attention. By the way we didn't hear when we check out from the receptionist words " I hope we see you again", instead we heard " okey, bye" which put us off more to the hotel.

A short stay while visiting Cliffs Pavilion.

Disappointing room. Ratty decor. TV didn't work, no curtains and just one set of blinds. The bathroom stank. Was only staying one night and wouldn't have stayed longer.

This hotel was extremely disappointing. The room was dirty, poorly maintained, and felt very rundown. Pigeons could be heard cooing right outside the window early in the morning — no netting or barriers to prevent them. The shower only worked if I turned on both the sink and shower taps at the same time, which is unacceptable. No bath mat made the floor slippery and unsafe. Towels were limited and the in-room refreshments were poor — no milk and out-of-date biscuits. The one positive was the receptionist, Kieran. He was polite, professional, and helpful. I sincerely hope he moves on in hospitality, away from this establishment. I paid over £100 for one night and expected at least basic standards. Unfortunately, this place failed on almost every level. I won’t be returning.

Perfect for what we needed it for

Pigeons outside bedroom window making loads of noise the room was very hot we had a fan but it didn’t work properly and the hot water only came on in the morning and you couldn’t adjust the setting it was red hot.

My room was small and bed was uncomfortable and if bathroom light was on the fan noise was noisy

It’s 2:30 in the morning and I’m writing this email and I’ve had to complain to reception to to the noise of the people above us. They have been shouting and swearing since 10pm when they arrived back to their room. I have a 9 year old daughter and we both havnt slept since we went to bed at 9:30 pm. Absolute UNACCETPABLE

Rooms old need updating wall paper coming off walls toilets dirty carpets dirty

Lovely location. Check in was a nightmare trying to sort out the parking!!

Easy check in, pleasant staff, comfortable bed with nice linen. shower was crap going hot briefly then cold.

Pleasant stay, good nights sleep

For the quality of the room, bed & facilities this hotel is well over priced. In need of updating.

Hot water supply intermittent in bathroom impossible to shower

Very good value. Bar staff super friendly. Taps in bathroom were reversed ie red cold and blue hot! Not really a problem but a bit odd!