The Windsor Hotel requires major renovation and upgrade. One of the two elevators did not work the entire five days I was there. The F&B is very poor and the F&B service none existence. The concierge was helpful and so was the front desk, but the housekeeping was poor and unreliable. I would not stay there again unless there would be a major renovation and improvement in housekeeping and F&B.

Pool was broken. Saunas were off. Ants in mini fridge. Asked for two extra pillows and they said no. Wanted to purchase al la carte for lunch but only the pre fix menu was offered. Had stayed here before and was very happy. Disappointed this time around.

Great place to stay. Perfect neighborhood! Quaint restaurants and shops

Great place. Don’t hesitate to book

Everything was great except we had two fifa cups that we got to keep from a restaurant taken from our room and never returned back to us.

Classical hotel with lovely features throughout. An excellent option for Bloor St shopping.

Hotel is dated rooms need a face lift

We enjoyed our stay as usual. That is why we stay at the Windsor Arms. We will book a room there the next time we are staying in Toronto. We have stayed there several times and are always treated as returning friends.

Beautiful, historic hotel. Staff were extremely friendly and the room was excellent especially given the price compared to other hotels in the area. The building itself is old and it has characteristics of an old building. Some things show a bit of (aesthetic) wear but are completely clean and functional otherwise. The continental breakfast was a bit of a disappointment ($19 for coffee, juice, and a selection of about four different pastries) and I'd recommend going to one of the many cafes in the area instead.

Fantastic staff and cool vibe. The only thing I would suggest is to clean the carpets in the room but the beds are super comfy.

The property has a lot of old school character and eclectic elegance, we stayed in a lovely suite. The location is great. Afternoon tea is an amazing experience. However we had dinner at the Gatsby restaurant and it was out of character and awful by any measure. Other reviews report the same. Too bad this drags the whole property down.

The building is beautiful and well located - and in need of a refresh.

Wonderful hotel. Clean room, comfortable beds, lovely staff. Fantastic breakfast. I ordered my eggs over medium (for eggs Benny) and the eggs were cooked to actual perfection (which a lot of restaurants have difficulty with) these eggs were perfect! I didn’t give a perfect score for maintenance only because there were a few minor things in our room and the pool area that I noticed needed repairing. Great hotel would stay there again!

Elegant and cozy with wonderful amenities but the staff are the true gems of this property! Carol at the front desk, Peter, Valet and doorman, and our porter Mr. T made our stay truly exceptional with next level customer service. We will be back!!!

Room was very nice. Three delicious cookies, All very well done. Great restaurant.

Beautiful rooms, lovely bath and shower. Halls were quiet at night. Staff was considerate and friendly. Meals were excellent and we enjoyed our visit in the surrounding neighbourhood.

Pool was nice to have. Great location. Large room.

Only used the pool and it was very nice

Beautiful hotel, old vintage style. A little run down. Friendly staff.

Lots of character