8.5
Very Good
From 235 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.2

Location

8.5

Service and Facilites

8.5

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Royal Phuket City Hotel

Number of reviews per page
20
40
Customer reviews
P***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The accommodation is clean and comfortable, suitable for both leisure and work.
Translated by Google Icon
See original
Find this review helpful?
Boonthip
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
พนักงานต้อนรับเป็นมิตรสุภาพเช็คอินได้อย่างรวดเร็ว ห้องกว้างสะอาด มีทั้งชาวเวอร์และอ่างอาบน้ำ มีมีดโกนไว้ให้ด้วย ลานจอดรถมีทั้งอินดอร์และเอ้าท์ดอร์
Find this review helpful?
Phatchara R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 99 week(s) ago
Very good service staff, clean rooms, good atmosphere, complete facilities. delicious breakfast
Translated by Google Icon
See original
Find this review helpful?
Sommai S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 112 week(s) ago
Very good receptionist, clean room, good bathroom, no problem.
Translated by Google Icon
See original
1 people find it helpful
Pham T. N. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 126 week(s) ago
Everything perfect including breakfast. Just location while far from the beach.
Find this review helpful?
Accommodation's Reply
06 Jan 2023
Dear Valued Guest, We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what motivates us to keep doing our best at all times to fulfill all of our guest’s expectations. Thanks again for your encouragement and we look forward to welcoming you back again to our hotel. Sincerely, Management Team
PANSAK S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 144 week(s) ago
เข้าพักครั้งที่ 2 ชอบมาก โรงแรมสะอาด หลับสบาย แอร์เย็นฉ่ำ อาหารเช้าอร่อย พนักงานบริการดี ไว้ถ้าไปภูเก็ตจะแวะไปพักอีก และอีกอย่าง เข้าพักสองครั้ง ได้ห้อง 1101 ตลอด เป็นห้องมุม หน้าต่างกว้าง
Find this review helpful?
Accommodation's Reply
05 Sep 2022
Dear Mr. Pansak The Royal Phuket City Hotel Thank you very much for taking your valuable time to express your opinions and experiences during your stay with the hotel. The hotel is pleased to know that you are satisfied with the service of our staff. Your feedback has inspired us to improve our service even further. The hotel sincerely hopes to have the opportunity to welcome you back again. with respect management team
Translated by Google Icon
See original
PANSAK S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 145 week(s) ago
Good, comfortable sleep, clean room, very delicious breakfast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Sep 2022
Dear Mr. Pansak The Royal Phuket City Hotel Thank you very much for taking your valuable time to express your opinions and experiences during your stay with the hotel. The hotel is pleased to know that you are satisfied with the service of our staff. Your feedback has inspired us to improve our service even further. The hotel sincerely hopes to have the opportunity to welcome you back again. with respect management team
Translated by Google Icon
See original
Rungroj S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 150 week(s) ago
Nice classic hotel with welcome fruits. Conveniently located in the heart of the city. In the evening, there are singers and musicians come to sing and play the piano at the lobby.
Translated by Google Icon
See original
+5
Find this review helpful?
Accommodation's Reply
26 Jul 2022
Dear Mr. Rungroj Thank you for sharing your experience. and suggestions including satisfaction with the service in various parts The hotel sincerely hopes to have the opportunity to welcome the return of customers again. with respect management team
Translated by Google Icon
See original
RATTANA B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 152 week(s) ago
The room is big, beautiful, clean, with fruit as well. Breakfast is delicious, especially Khanom Jeen, Crab Sauce.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jul 2022
Dear Mr. Rattana Thank you for sharing your experience. and suggestions including satisfaction with the service in various parts The hotel sincerely hopes to have the opportunity to welcome the return of customers again. with respect management team
Translated by Google Icon
See original
Lim M. W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 155 week(s) ago
Spaces clean comfortable room. Friendly helpful staff.
Find this review helpful?
Accommodation's Reply
20 Jun 2022
Dear May, Thank you for taking the time to share with us your experience at our hotel. We are pleased to see that you enjoyed your stay experience at our hotel. We all look forward to having the pleasure of welcoming you back to the Royal Phuket City Hotel. With Regards, Management Team
Profile Picture
Noraset N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 163 week(s) ago
ดีมากกๆ ครับ วิวสวย ห้องพักถูก
Find this review helpful?
Accommodation's Reply
28 Apr 2022
Dear Noraset, Thank you very much for your comments and suggestions regarding your stay at the hotel. We are delighted to hear that you are satisfied with our service. Your valuable comments will inspire employees. Service has been developed to be of better quality. However, the hotel will bring your comments to all staff to be informed. In order to develop and maintain the standard of service in the future Thank you again for sharing your experience. And we hope that your next visit will be as pleasant as the past. Best regards management team
Translated by Google Icon
See original
Achara P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 180 week(s) ago
Place and people are nice, but please check the hot water system, it was not stable.
1 people find it helpful
Accommodation's Reply
22 Dec 2021
Dear Achara, Thank you very much for sharing your thoughtful comments of your recent stay with us at Royal Phuket City Hotel. However, we were saddened to hear that there are some experience did not reach to your expectation. We genuinely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. We would therefore absolutely review to ensuring that satisfaction of our guests and service standard are always aim to offer to our guests. In the meantime thank you for choosing to stayed with us and we hope we will have the opportunity to welcome you back on a future visit to show you we can do better. Wish Regards, Management Team
Profile Picture
Jiraporn A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 184 week(s) ago
Clean room, very cold air conditioner, lovely staff, good care, beautiful view
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Nov 2021
Dear Ms. Chananchida Thank you very much for your comments and suggestions regarding your stay at the hotel. We are delighted to hear that you are satisfied with our service. Your valuable opinions will inspire employees. Service has been developed to be of better quality. However, the hotel will bring your comments to all staff to be informed. In order to develop and maintain the standard of service in the future Thank you again for sharing your experience. And we hope that your next visit will be as pleasant as the past. Best regards management team
Translated by Google Icon
See original
Profile Picture
Techin K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 186 week(s) ago
Good service, clean, safe, comfortable
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Nov 2021
Dear Mr. Wuttichai Thank you very much for your comments and suggestions regarding your stay at the hotel. We are delighted to hear that you are satisfied with our location and service. Your valuable opinions will inspire employees. Service has been developed to be of better quality. However, the hotel will bring your comments to all staff to be informed. In order to develop and maintain the standard of service in the future Thank you again for sharing your experience. And we hope that the next visit of Mr. Wuttichai It will be as satisfying as the past. Best regards management team
Translated by Google Icon
See original
Liebes M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 223 week(s) ago
Good service, room was missing bathtub and we got a new room. Breakfast was delicious and stay was nice.
Find this review helpful?
Accommodation's Reply
27 Feb 2021
Dear Khun Titikan, Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our services was an advantage for your visit. Your positive comments will only motivate us in delighting all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcome back to your next stay with in very soon. Sincerely, Management Team
Profile Picture
Smith S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 274 week(s) ago
The location is great, variety of food.
Find this review helpful?
Accommodation's Reply
12 Mar 2020
Dear Smith, Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Royal Phuket City hotel .We are pleased to know that you had a great experience and enjoyed with our breakfast which is wide varieties and tasty. I will be sharing your feedback with our team. We look forward to welcoming you back again I the near future. Best Regards, Management Team
Preecha S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 275 week(s) ago
Did not give portfolio documents To withdraw from the government
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Feb 2020
Dear Preecha, Thank you for your comments and suggestions. The hotel is pleased to hear that you are satisfied with the stay and our service. However, I am very sorry about the receipt. Did not meet expectations We apologize for any inconvenience. The hotel wishes to inform you that We take the matter seriously and strive to provide excellent service to every customer. Thank you for your kind attention. Please let us know about your experience. We hope to have the opportunity to provide better service to you in the near future. Best regards Management team
Translated by Google Icon
See original
Noppawan S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 280 week(s) ago
Spacious view. Friendly and helpful staffs. Easy to access. Close to market. I stayed on the 17th floor southern side of the building. From there you can see the shore of Phuket island. The view was splendid hard to believe that it is the view from the CITY. Definitely will stay there again whenever I visit Phuket city nexttime.
Read More
1 people find it helpful
Accommodation's Reply
01 Feb 2020
Dear Khun, We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what motivates us to keep doing our best at all times to fulfill all of our guest’s expectations. Thanks again for your encouragement and we look forward to welcoming you back again to our hotel. Sincerely, Management Team
Pratomporn L.
icon-Family
Family
icon-origin-TRAVELOKA
4.8
/10
Reviewed 287 week(s) ago
1. Notify an extra bed. Wait until bedtime. No housekeepers have added enough beds. Reception as the housekeeper told the crab already. Despite no one coming Lack of good coordination management 2. We booked a room without breakfast. But buy an extra bed at 700 baht including breakfast equal to Go with 3 people and have the right to eat breakfast for 1 person. When using the service, the restaurant staff tells us that they don't have access to the service. Really just want to drink coffee Since I have heard some of the breakfast here is not that much Size. We confirm that the extra bed rights we can enter. When the housekeepers called the front desk asking Reported the same All in all, we got up on the room and called again to make sure. The staff told us to use it. But lost feelings already
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Dec 2019
Dear Mr. Pratomporn, Thank you very much for your comments and suggestions regarding your stay at the hotel. We apologize for the inconvenience you experienced in this service. Your valuable comments will help improve the quality of the service. However, the hotel will bring your comments to all staff to be informed. In order to develop and maintain the standard of services Thank you again for sharing your experience. And we hope that your next visit to Pratomporn will be as pleasant as before. Yours sincerely Board of Directors
Translated by Google Icon
See original
Kessaraporn
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 290 week(s) ago
Is a lone traveler and a returning customer wants the hotel Organized a safe room like the previous week. Very good. This time had to move rooms and old rooms.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
30 Nov 2019
Dear Kessaraporn, Thank you for your comments and suggestions. The hotel is pleased to hear that you are satisfied with our stay and service. However, we are very sorry about your stay as expected. We apologize for any inconvenience. The hotel wishes to inform you that We take the matter seriously and strive to provide excellent service to every customer. Thank you for your kind attention. Please let us know about your experience. We hope to have the opportunity to provide better service to you in the near future. Yours sincerely Board of Directors
Translated by Google Icon
See original
Number of reviews per page
20
40