Breakfast was very disappointing, poor quality cheese and cold meats, pastries, eggs and the coffee and milk were not good

The room smelled like sewer. Apparently this is a common thing in Spain due to old pipes. But the hotel needs to look into the issue since the smell was so bad. My room neighbors had the same issue. The hotel needs to invest more in their sewer system.

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

Not a friendly staff and tiny elevators, but excellent location in the museum district.

We didn’t have any food. Internet access dipped in and out which sometimes was annoying when looking for specific places to visit. Bed was quite comfy.

Very nice hotel

Nice

GOOD

Close to central sites. Staff was super friendly. Breakfast was excellent

Room and entire hotel were spotlessly clean. Staff very attentive: we had a drain clog in our shower late at night and they moved us efficiently to another room. Location is perfect for Madrid museum visits -- directly across the Paseo from the Prado and 5-10 minute walks to the Thyssen and Reina Sophia. Lots of great restaurants within a 5-10 minute radius.

Close to the arts precinct, and we found some great restaurants in the surrounding streets. Breakfast was generous and there were a few different choices each day. Our stay was for 4 nights.

Perfect location in Barrio de las Letras. Close to the main train station and metro. Reception managers were kind, helpful and professional. Room was very clean and comfortable. Breakfast had a great selection and very kind attendants.

It was a great property

Great location, efficient, and kind staff. It’s in a safe and quiet area and there are a lot of good restaurants around.

All good

Great property! The room was very spacious and comfortable, fantastic bathroom, lovely terrace. The breakfast was a little sub-par in terms of things not being well stocked but otherwise everything was perfect.

Great location!

Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor

I did not get my room. I was moved to another hotel, and I paid the taxi.

A great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!