Exceptional helpful staff. While the room was clean, there were marks/stains on the ceiling/walls. Evident some things had been patched, retouched since it didn’t match. For me, breakfast was lacking. I didn’t bother with breakfast the 2nd day. AC worked great. Nice convenient location at edge of old town.

Room was very clean, beds comfortable, most importantly staff was very helpful. Next to old town, easy walkable access to all sights. We did not have time for breakfast.

Overall, we had a good stay. The rooms were a great size with decent amount of space, which made our visit comfortable especially after doing 5 days of the camino. The hotel's location was very convenient and made it easy to get around Santiago (about 10 min walk to the cathedral). That said, cleanliness could be improved. We found a clump of hair in the shower drain and hair on the shower head, which didn't make us feel great about the cleanliness.

I only stayed one night and arrived late, so it is difficult to form an impression but, overall, the hotel was very nice and the staff was friendly and helpful.

Location and staff great

Great location near the oldtown cathedral, and the train station. Breakfast is good, and all the staff are very nice and helpful. The rooms have been renovated, but starting to show some signs of wear and tear. Rooms are very quiet eventhough the hotel is located on a busy intersection.

Great stay, just what needed

Location was great!!!

Beautiful property; well located. Needs 24/7 coffee available in lobby or reading room.

The hotel is central and easy to get to all the historic places.

Everything was very good and excellent except for the elevator that needs to be service it doesn’t work properly i used several times and it look like is not programmed properly I was using the stairs instead as it take for ever to use the elevator!

Céntrico, excelente ubicación.

Great Location with easy access (walkable distance ) to the city center.

Muy agradable céntrico. El personal muy amable.

Muy buen servicio

A lovely room in a great location! A great breakfast too!

Clean rooms. Service was good. No slippers, no bathrobe in the room. Great location.

A large breakfast buffet which included hot food, a big bathroom with a large sink and plush towels, friendly staff, and convenient location. I had read there was some sort of shuttle arrangement at the hotel for a cost, but that isn’t true. They will reserve a taxi for you, but that’s it.

The room was lovely and spacious. Although the cot was missing, the bed was fine for one night. The bathroom was great and the whole space was comfortable. Thank you!

Excellent location, room was always clean, staff is very polite and attentive. Breakfast has some room for improvement