Friendly staff, spotless hotel, convenient location, high class all round

Good location for York City Centre, comfortable bed, nice to have proper milk in the fridge for drinks. The choice of breakfast and service was excellent. Would definitely consider staying again.

Great location

This three-day stay in York was the end if a 10-day road trip. We loved York, shame about the hotel. The location was great but that was about the best we could say. Firstly they charged us £12.50 per day for the privilege of parking our car on their premises. Money for old rope as they say. And it was an example of seeming to get the worst room in the hotel for booking through Hotels.com. The room was too warm but they never solved that problem. Despite having booked what we thought was a bigger room - with a double sofa bed - the room was pokey and the bathroom - a corner cutout of the room - was really small. No plan to swing a cat - it would never have survived. Don’t want to beat a dead horse but this hotel, meant to be historic and something special, was not much to write home about.

Fabulous room in central York. Very spacious and comfortable with ample parking. River walk is very close, as is the Shambles. Hotel let us stay in the parking lot even after we had checked out, allowing us to get in shopping and lunch. Great place to stay!

Great location, directions for parking would have been helfpul. Staff were polite and friendly. Bar area was good. Our room needed some TLC and fire doors were noisy.

Had a pleasant stay. The hotel’s around a 15m walk from the treasures of the City Centre. Staff are welcoming, friendly and helpful b

Great location, great facilities, nice clean room..

Disappointing, website was not a good reflection of the room we were given.

Staff good but the room I stayed in was not cleaned to a good standard heating not working. Breakfast was very good I would stay again but not in that part of the hotel

Had a great overnight stay. We stayed in room 2, which was a comfort room. Was was very nicely decorated and the bed very comfortable. There was fresh milk provided in the fridge, and usual tea, coffee making facilities. The only slight downside to this room was the bathroom, even though it was lovelly, the shower cubicle, was small, and the toilet was crammed into quite a small gap inbetween the wall and shower. The breakfast was of very good . We had a complimentry drink as we were there to celebrate my husbands birthday. It was a lovely touch. Very close to the town centre, the grounds were kept beautiful.

Parking is marketed as available rather than included . It’s not included and may not be available. You only discover this once booked. it’s first come basis and £12.50 a day extra. A queen/king bed is just two beds pushed together in the family room. The bathroom was tired looking and the hot water was at scolding level for both kids and adults. The eye masks were needed , as the room was on the road and the curtains didn’t close properly and bright lights outside on 24/7. The kids pack was a nice touch and the little vip gown to wear as were the fridge items. Staff were friendly and it’s a great location. Didn’t use the restaurant or bar facilities so can’t comment.

We were in an older part which was nice overall but in need of some TLC in others. Quite a lot of dust on dado rails. As an executive room it was large with both a stand alone shower & roll top bath, but probably not worth paying the extra given the need for TCL/cleanliness, We arrived back at gone 3pm on first day & room hadn't been serviced & wasn't subsequently as we wanted to relax in our room. On the second day we arrived back gone 2pm & room was only just being serviced. Whilst towels in bathroom were replaced, milk in fridge wasn't replenished (luckily we had just enough), neither were the biscuits or Yorkshire tea bags (we had to make do with decaf). On Sat night we decided to eat in the lounge bar but there was a large party of males (assume a stag party) who were getting louder & using bad language. Whilst it didn't make for a relaxing meal but didn't overly bother us as we ate & left, we felt that someone from the hotel should've have asked them to quieten down, especially as we were aware that there were several solo female guests (some probably late 60/early 70).

Location was great, close enough to downtown for an easy walk

I would highly recommend

Lovely hotel - very kind staff. Great location

Lovely hotel. Really good location. Staff friendly and helpful. Room comfortable, and facilities really good.

Breakfast was good. Hot and quick service. Good selection of food. Bar area for drinks was quite and relaxing. Room was clean, tidy and confortable.

Really good location, 5 mins walk over the bridge to the old town of York. Bed comfortable. We had the cozy double room. Little on the warm side, obviously older building with no aircon, had windows open no problem. A little bit of noise from passers by but nothing to write home about. Staff friendly. Beer garden nice, although previous people had left mess around garden but not hotels fault. Managed to get parking space which was handy. Would I stay again, yes I probably would. Thank you

fantastic location and secure parking for my classic car