The hotel was comfortable, spotless smelt amazing! The staff were very helpful. The bar at the hotel was great

Large rooms with vert big comfy bed and great pillows. Large bathroom with over bath shower. Great quality towels. Corridors very quiet despite high occupancy levels. Staff very attentive, helpful and pleasant. Breakfast was excellent. Mixture of hot and cold choices, good coffee and selection of juices and pastries. Location is literally 25 metres from San Mames stadium and just 5 mins walk from Bilbao's Intermodal transport hub

The hotel’s location is amazing. A quick walk from the central station and literally right next to the stadium. The riverwalk which takes you to all the museums and Old Town is at the doorstep.

Great location clean and efficiently run.

Clean room pleasant staff.

Rooms were clean and service was impeccable

The staff were very cheerful and helpful. The rooms were a bit small but also very clean. The breakfast was very nice.

Great location, very friendly staff & the staff was so friendly with my 6 month old baby girl they always stopped & said hello to her. Thank you

Quite large room with a nice view of the Bilbao stadium.

Nice location next to the football stadium. Checking in wasn’t great, arrived at 4pm room wasn’t available until 5pm even though check in was supposed to be from 3pm. Got sorted in the end but checking in staff made us feel like an inconvenience. Parking is really easy lots of spaces. Rooms a little dated but very clean

El hotel se ve que ya tiene sus años, la ubicación si vas al estadio está enfrente del mismo, pero lejos del centro nosotros porque llevábamos coche alquilado, ventaja el estacionar es gratuito, desayuno bueno con lo necesario para arrancar el día,

Lovely stay and great location next the stadium. We did the tour which was great value for money. Easy access to the tram with stops to all the main attractions. Good breakfast. Local neighbourhood had a good selection of reasonably priced restaurants. Room was large and comfortable for a family of four.

The staff were friendly and helpful and the location was good for the stadium, and only a 20 walk to the centre of town. Easy access to tram system. The room was quite tired, and needed thorough cleaning around bathroom tiles and edges. Door handles were grubby. Most troublesome was the ineffective air conditioning, which even at full blast (with quite loud fans) was not effective in mid summer. The room was too warm most of the duration of our stay.

As a football fan, this was the perfect place to stay. Right outside of the San James and only a 15 minute walk from the Guggenheim museum. Staff were friendly and informative. And parking lot had space for our car.

Nice hotel and good value. Not in the most interesting areas but we only needed a stopover and for that it was great.

Too expensive for what it is, small rooms with views to either the parking lot or the huge stadium facade (which is less than 100 ft away from the hotel), pictures from the hotel showing a terrace with a river view gives a deceiving perspective as the hotel is actually quite far from the river.

Dated rooms, customer service average ( asked to refill water and told me to go toilet )/ not kind of answer you want on a 4 star hotel

Great location highly recommend

Great location for the football stadium , 5 minutes walk from bus and train station good area to stay in

Was fine