La atención del personal es excelente, las habitaciones se encuentran limpias y las instalaciones son muy agradables. MA COME NO, uno de los restaurantes del hotel, también cuenta con atención y sabores inigualables, que aunque vienen con un precio más elevado, valen la pena en su totalidad. Durante mi estancia se encontraban restaurando la recepción, aunque esto no nos ocasionó ningún problema. Al tratarse de un hotel ecológico, al bañarnos durante la noche el agua nunca logró calentarse, así que recomiendo considerarlo para tomar baños durante el día. De igual forma, iba con nosotros un niño de 2 años, por lo que una de las razones principales de elegir este hotel sobre otros era por los juegos infantiles, los cuales nos indicaron al ingresar que solo se arman los fines de semana, sería bueno armarlos entre semana o especificar este último punto. En general fue una muy buena experiencia y recomiendo ampliamente este hotel para futuras estancias.

The hotel is beautiful! The lobby is quite impressive. Located on a busy street but within walking distance of many stores/places to eat PLUS the Zona Piel. We stayed in room 604 in late October for 1 night. Room was very spacious and clean! Beds were very comfortable. Bathroom was nice with good lighting. however the door wouldn’t stay closed for some reason so you just had to put the trash can in front of it. No fridge which was disappointing. Full length mirror was in the room which I always appreciate. I will have to say that checking in and out- the customer service was not friendly but since we only stayed for one night- what can you do…. Overall I would recommend and stay here again.

This is a very beautiful property with an amazing restaurant. The staff is always friendly, professional and very helpful. I have stayed many times and I have recommended it to friends and they love it too.

I relly loved the pillow menu

The room was spacious enough and the bed were comfortable. The breakfast was good.

Great hotel, clean, close to just about everything, shopping, restaurants, lots!

The property is clean, the restaurant is very good and the location is great!

Barely any hot water in the showers. Hair in shower and on bathroom floors

Do not offer completary / free breakfast,

The Mexican stylr

Hotel is nice , service at the counter could be better.

The furniture is old. It has a nice and beautiful entrance.

AC didn't work and the property didn't have hot water the entirety of my stay.

Very convenient location

Lobby is nice but bathroom was dirty. Pool was cold and you can hear a lot of the plumbing frim other rooms, very noisy.

Lacks maintenance, has potential but shower was very bad, carpet dirty, overall in poorly maintained

Attractive hotel but clearly having problems. The daytime desk staff seemed confused and distracted. The room was nice but no hot water or washcloth. Lots of construction but few travelers. The restaurant was good and more together than the hotel.

Still a good hotel , personal friendly and knowledgeable, just need some improvements they’re working on it ( renovating) hopefully can be ready for my next trip

Walking distance to shopping center and Bus station.

Room is outdated, check in took too long because I did the payment with Expedia and they didn’t have my reservation. Room so smelly , bathroom very bad smell ! I got a big headache from the smell. I had to pay a deposit for $1500 mxn