Overall Ratings & Reviews Extended Stay America Suites Boston Westborough Connector Rd

Our stay was terrible. I travel for work and have stayed in hundreds of hotels around the world the last 50 years, and by far this was the worst hotel we had ever stayed at. Rooms were filthy, mold, dirt, hair everywhere, from the bathtub to the bed. Broken furniture, mattress had so many lumps you could not get much sleep. There were holes in the walls and furniture. We had to wait 31 hours for someone to unclog the toilet. The outside of the fridge was disgusting. Manager claimed it was rust, if so, then why is it removable with a towel and water? Stove light and fan didn't work, told to open window while cooking. Mold and hair all around the stove top. Room door didn't lock all the way. I have pictures of everything. There was no daily room cleaning, we had to ask for our rooms to be cleaned. Funny thing is, they do not allow anyone to be in the room while they are cleaning. Hmm, it's not a state, federal, county, or city law, why can't we stay? If you needed clean towels or sheets you had to go to the front desk, no problem. However, usually there were no clean towels or sheets available, sometimes it would take a day or two to get them, but you had to keep asking. In the time we were there, the hallway corridor, was only vacuumed twice. We were allowed to change rooms twice, but the issues remained. When we complained, the manager made excuses, he had only one cleaner for 50 rooms, not enoughstaff, corporatewon't allow them to fix or replace items, etc. There's more

The checkin process is very easy. The bathroom has uniration smells. Appliances are rusty, and carpets are a bib worn out.

Red flags went up as soon as we walked it. Elevator does opened up and the there was something spilled on the floor. The hallway smelled bad. Opened door to our room as were met with a fridge covered in rust. The floor was sticky, stains on the sheets, and soap scum in the tub. Did not stay. Received refund without questions. Only upside was the people at front counter. Very friendly.

The hotel (the hallways and my room) smelled like stale food. There were drips of something unidentifiable on the furniture. The mattress was stained. The staff member who checked me in was courteous, but the hotel and room were a big disappointment.

It was great

Reliable place to stay

The room of the filthy and in deplorable condition. We left immediately. I have never checked in and out of a hotel in 60 years traveling. a full refund. I will NEVER even consider staying at another ESA hotel again after this!

Good

It was absolutely disgusting! Dirty, smelly and just grow!

Good

Everything especially the staff

Never again will I stay at any of your facilities. One of your members hung up on me when i tried to cancel. Absolutely disgusted

There was car quotes in the room.Had to move our room and the hallways felt really bad.The staff was great though

We stayed here while taking care of my father in the hospital. The hotel is in need of updating but the manager Ryan, explained the situation to us. We completely understood why it was in need of repair. The staff was excellent! Everyone we interacted with was friendly and helpful. Two shoutouts go to Stephanie and Ryan. They both went above and beyond.

The fact that I checked out two days ago and I havent gotten a refund for the last two days I had reserved and paid for got me extra irritated

Love it here

The front desk person was very friendly and accomodating. Within minutes of checking in there was a bed bug on our shower curtain. I along with the group I was with immediately left and asked for a full refund. She wrote down the room numbers and said she would take care of it. Many of the group were told they wouldn’t receive a refund because they couldn’t find bed bug evidence. Well I had at least one bug on my shower curtain, and I have pictures. And I am still waiting on my refund. The room was also not very clean. Trash under the bed, front of the refrigerator was filthy, and crumbs still on the counter.

We were part of a group that had several families that all booked at this hotel and ultimately all left due to the disgusting condition of the rooms. Two other rooms found bed bugs in the room, our room was not clean, trash under the bed, stains on the sheets, grimy and gross shower/tub, refrigerator was gross on the outside, the room smelled terrible, and I just did not feel comfortable staying here so we made other accommodations.

Easy to get to hotel, right off highway. Friendly staff.

The rooms were dirty, the bathroom was filthy and missing pieces of the vanity and the wall. The door didn’t open properly or shut all the way. The remote didn’t work or connect to the tv. One of the drawers smelled of weed and the bedside table drawer was dirty with an empty wrapper inside