Room properties were not enough. Very bad pillows, couldn't sleep well 2 night due to the very soft pillows and after we asked they couldn't serve better ones. No slippers, no toothbrush.. for evertthing you need to call and order.. not like other luxury Hiltons. Location is perfect no problem and service was good, breakfast was satisfied.

Spotless! Exceptional staff!

Nice and clean

Excellent stay

Wonderful stay

Great location, very clean! Staff were friendly and helpful

Great property. Recent rnnovation

Super!

Great hotel and service , only issue I would expect such standard of hotel to have espresso machine in room I stayed day before in double tree by Hilton in plovdiv and they had espresso machine in room Good gym and spa , took a massage reasonable prices

The rooms are small and incredibly overpriced for a premium hotel in Sofia, yet missing some things such as bath robe, slippers, rain showers, heck the showers don't even have doors?!? They have a glass divider separating the shower from the sink spanning from the floor to ceiling but no door... which is weird. Also it turns out a deluxe room is only deluxe because it's located on level 6 and above in the building yet it is not different than a standard room in any meaningful way. The restaurant menu options are also incredibly limited and just as overpriced. When you are checking out, you have to remember to pay for parking separately because they don't include it in your room service bill. Last but not least I'm not a fan of the Croft & Barrow soap products they have in the rooms.

Everything is fine at Hilton Sofia, but just a bit far away from old town which takes around 30 min. walking distance. The female receptionists are more friendly, the male receptionists are not that friendly. The guy in the morning of Oct.07 around 8am on the reception who helped to call a tax and the guy in the morning of Oc5.12 around 9:30am who helped to check out, both attitudes towards customers should be trained more, not friendly driven. That's why I couldn't give higher rate.

Clean, newly renovated. Great staff and great food! Safe and walkable to all important parts of the city

Very nice property. Great for families too!

Nice location, great staff. Didn’t like that only one elevator was working (I understand there is construction work going on, but keep 2 out of 3 elevators working, please). The Executive Lounge was rather poor, compared to other hotels, in terms of food and drinks.

I love, love the Hilton Sofia! It is my third time here and I would not stay at any other hotel. It is an updated hotel with amazing, amazing staff. Each room is very quiet and is very convenient to the main area of the city.

Rate should be lower given the ongoing work at the hotel. Breakfast is average

Pleasant hotel close to travel links and a museum

A free wi fii is mandatiry tor business people. Take into account that if you are not an Hilton member you will have to register to have this service .....

Noisy climate system.. water system broken, no cold water... Tooo expensive for what they offer.. not even close to those stars

A nice city hotel well located for the Sofia Centre. Pleasant stay overall, friendly staff, clean despite certain areas need refurbishment.