Room was clean.Stunning view from our window looking out to the sea

Good breakfast, Free wi fi was rubbish as it did not work on phone or i pad . Just said cannot connect to server

The room was cold

Arrived late, left early so didnt experience much of the hotel. Room 1101 - a classic double nice enough with clean bed linen and towels, a large flat screen TV and decent furnishing and 6' double bed.Love making noise could be heard from one of the adjoining rooms - but sadly not from our that night (lol). No view from room. I'd give the bathroom a 7 outof 10 as it suffered from the usual british hotel standard of the odd dusty area (back of disabled rail). Overall good value for what we paid. We would return.

Check in efficiency was painful, & for some time quite concerning.. with more or less zero customer service, reassurance or initiative thrown into the mix. My partner checked in a between 1-2 hours before I arrived at the hotel. By time I did, the night porter had just recently begun his shift. He struggled to find the booking details- i should add that my partner's phone was, at the time recently stolen.. therefore, nonexistent! Meaning I would need to obtain the room number from reception in order to locate our room- this did not seem overly odd, or big a deal as you do expect there to be some miscommunication between nighttime and regular staff. I was advised by the night porter he was about to give his boss (I think the duty manager on that particular day) a call to assist him. When I returned from the balcony, having smoked a few cigarettes, to allow what I thought would be adequate time to solve the issue, the said managers is now present. I didn't exactly feel a very warm welcome as I approached the desk, and actually had to ask myself "so I take it you know what's going on?" To which he responded that he did, however there was no sign whatsoever of our booking either amongst the paper records, or on their systems. This continued for further 5+ minutes -after which, he called somebody above him presumably

Clean & comfortable but mechanical and audio visual faults in room, which were reported and not dealt with.

most disapointed to be told that parking would cost an extra £20 per day ( not mentioned on website, only that on site parking was available )breakfast served in next door hotel as work supposedly starting in our hotel ( no sign of this during our stay ) also on stating my displeasure at this was told I could cancell and go elswhere, not at all welcoming ! the room was not cleaned in the three days of our stay although we had put up,the do not disturb notice on the Monday morning for approx 3 hours. would not recommend this hotel !

We had a lovely rime away but the hotel is in need of some updating, the floors were incredibly creaky and noisy, not ideal for a family stay with a baby. The breakfast was good. We were unfortunately disturbed at around 1am by the alarms going off which terrified our 3 month old.

Nice to look out and hear the waves at night

We checked in quite late in the evening. Jamol at the reception was really helpful, we would definately consider staying again. Bournemouth is a beautiful place to visit.

Everything was perfect, there were two receptionists who even speak Spanish, who were polite and competent. I hope the indoor pool comes back soon!

The parking is so expensive,.i never been in hotel and pay for the parking. The window's room so old and wind come inside even if they are closed. The indoor pool is not working and when you book it's not mentioned. My expectations was high but the reality is different.

All Good

Breakfast is good. Rooms are big and have a TV 📺. The shower wasn't brilliant. Nice staff you can walk to the beach. My stay was good.

Great location and a very good price with polite staff, hotel needs a overhall and a but of updating

We were greeted well they changed my hotel I wanted a better view but was given a dingy room with views of a park. Felt really diss appointed

No food nor bar. Had to go to the Carlton. No entertainment either

Lovely hotel, lovely staff, great breakfast and very clean Had a blocked sink that was sorted out as I was leaving and the indoor pool was closed which was disappointing as we only booked it for the indoor pool as weather showed rain.

very clean. over the road from the beach and so could see the sea - so peaceful. however, the pool was shut and i chose this hotel partly because it advertised a pool so this was very disappointing.

This was one of the best holidays I ever had, and the hotel experience made it so much better. They first upgraded us to a sea-view room from a standard room. Then whenever we needed something, it was available. The facilities at the next door in Charlton is amazing as well. I generally don’t provide a review after a stay, but they actually went above and beyond to make us happy, which is very rare here in the UK. Adding to the amazing service is the cost, which I felt is very reasonable as well