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Not great

Stay was fine, bar area nice didn’t use the hotel factories or dine. Happy with over stay

The room was nice enough despite having a toilet seat that wasn’t attached however the entire experience was ruined by something small and trivial. The room was booked for me as I look to get our sales team a new hotel as a regular base and we are only looking at hotels with gym/pool. After a five hour drive arriving at 8pm I just fancied a quick thirty mins sauna and was told that despite it only being open till 9 I’d have to pay a £5 charge. No where on the website did it say this and my email confirmation had nothing about it. They even have a flyer for the spa on reception saying hotel guests should go enjoy it and zero mention of cost. I’d expect to pay for treatments of course but not a swim and a sauna in a hotel that advertises having one. Reception staff were great to be fair and room was clean and decent size

Great place to stay. Well equiped gym.

Clean rooms. Lovely, rural, peaceful location on the outskirts of the town. Great hospitable staff. Thank you for a great stay.

Breakfast finished promptly at 09:00. The bar was poor, had to take a larger back because it had gone off. No refund was offered although the barman agreed it was undrinkable! They had absolutely no Whisky in stock in the bar and only a couple of bourbons available. Executive rooms on the top (2nd) floor with no lift.

The room is from the 1980's dust and all!!! The reception staff member I met was so rude and tried to charge me more than the advertised price. The room was freezing cold, then was given a unsafe heater. I ordered food from the restaurant, when it came out it had ingredients not mentioned on the menu, that i am intolerant to, so I sent back and replaced with something else, they then tried to charge me for the new meal, I said thats ok could you bring the previous plate out, as if i had paid for it I wanted it, they refused to bring it out. I asked to speak to the manager several times no one would get the manager.

Awful experience. Left a day early as had no sleep due to faulty and noisy radiator. Hotel it self is run down and needs a good tidy up. Went to the bar for some drinks, no staff around and 80s cocktail bar music blaring, not a great atmosphere to relax and chat with friends. I emailed the hotel twice before we arrived and also once after our stay to complain. No reply on either times!!

Staff were very friendly and helpful.

From beginning to end, we had a great stay. Member of staff at check in was friendly and professional and when he noticed that my partner used a walking stick he moved our room to a much closer, user friendly room without being asked. We were celebrating our 53rd wedding anniversary and when he found that out, he arrived at our room with a card from all the staff. Lovely touch. All the staff were very friendly, efficient and enthusiastic. Our room was spacious and clean. Very quiet too. Dinner in the evening was excellent and the dining room was comfortable and clean. Breakfast in the morning was again very enjoyable with a good choice and our waiter was very helpful. Swimming pool clean well maintained. Overall we had a memorable stay and wouldn't hesitate to recommend a stay here and would return in the future.

Booked in early January, some hours later, on the same day, messaged hotel asking for a cancellation, because I realised that possibly I wouldn't be able to make these dates or even the city due to personal circumstances. Even with more than one month in advance, the hotel refused to cancel and refund the booking; We were a big group, booked 3 different rooms; we paid different £ for the rooms, but got exactly the same room size/ layout and facilities. We could feel a smell of old and musty around the premisses hallways/corridors/bedrooms. Old furniture and decoration all around the hotel. Hallway to gym and spa requires updating. Were travelling with children, choose this hotel because of the pool and spa facilities; however we could not use this during the entire stay. We were told the "pool is not working due to elevated chlorine levels". An online search demonstrated that there are quick solutions for this issue eg. emptying the pool and filling it up with clean water; or adding a neutralising solution. We checked in on Friday around 3pm and checked out on Sunday 11am. But it seemed that there was no sense of URGENCY to fix this issue; plus we were not informed about it previously to make appropriate arrangements. Breakfast: very few options available; hard/sour fruits; served uncooked egg and old burnt bacon. Few restaurant options around. But close to Safari park. Staff were generally polite. Overall overly priced for what was on offer.

Staff Nice , Room a bit dated but ok for fifty quid. Shower useless no pressure and one of those horrible shower curtains that cling to your body. Toilet brush was filthy - not sure why there's one in the loo TBH. Food good and apart from the dodgy room its a nice hotel

There was no functioning valve on the radiator, so couldn’t adjust the heat. The radiator banged and clicked in the night too. The room was big, but the duvet cover was cheap material. The toilet roll was cheap and nasty. There was only 3 milk sachets so not enough for more than one hot drink each

Very pleasant stay, staff very friendly and accommodating. Spacious and clean room.

I would like to start and say this a not a complaint towards expedia, booked this stay for valentines, the hotel was pleasant looking on photos and didnt disappoint visually when we arrived. The bad - When welcomed i was told i had not paid yet and they needed payment but that was ammended. Got up to the room and it was cold but couldnt find a thermostat anywhere to change the temperature in the room. The water in the shower was cold which wasnt pleasant for my partner. I also had a reservation for dinner at the hotel at 7pm, was sat down in a small section at the back of the restaurant with 4 other couples that seemed unhappy and the general tention in there wasnt great, they got the drink order wrong to start with, then took the food order at around 7:30pm, 8:15pm came around and the staff proceeded to tell me i couldnt have my order as they didnt have it, i then changed my order and got our food around 8:45. We were both very unhappy with the service in the restaurant. To top it all off they had a murder mystery night on which i have no problems with but i wasnt aware this event was on that night and the jazz band were playing extremely loud to the point of the desk and decor where vibrating in the room until midnight. Safe to say we wont be returning there and we would appreciate compensation.

Staff are great and the food was good too

Food terrible, returned first plate of tasteless Pasta slop (boiled for about an hour then microwaved), ordered Fish & Chips as a replacement, swilling in grease when it finally arrived over an hour after returning first plate. Bar massively over priced, cheaper pints in central London and to top it all off no phone signal compounded by internet speeds to rival dial up in 1994! DO NOT STAY!

The breakfast is pre cooked.

Not a lot of staff working in the hotel. Room was okay.