The price is high for the actual room, it does not feel like a 5 star hotel. what you are paying for is the location.

Great hotel within walking distance to old town. They have a good Mexican restaurant right next door! Highly recommend.

All staff in all situations were fantastic, especially Sergei in the restaurant. Room was always clean with ample water refills. Location is very convenient to train station, ports for the lake and old town. Overall a great hotel choice

Room was very clean, perfect location close to train station but the room size was small and tight.

Very friendly staff and nice, clean and comfortable rooms

Great location. Clean room and very nice staff

We stayed in seven different hotels during our last trip to Switzerland, and this was the worst. Despite paying more than other hotels in more popular places (e.g. Geneva), this had the tiniest hotel room with the absolute worst view ever. I couldn't even see daylight, just a large laundry chute that completely blocked the view. The room was hot and stuffy. Barely any room to walk around the bed. The front desk staff did nothing for us. There were 2 people working a crowded lobby full of people trying to check in. We would have left if we weren't so exhausted. The hotel was extremely close to the train station. Breakfast was not included, and at CHF39 (~$50USD), we went to Migros instead. (BTW, MIGROS is a GAME CHANGER - get snacks, groceries, etc. there for low prices). The Holy Cow burger restaurant is a block away and it fabulous and less expensive than other restaurants.

Steps from the train station and within easy walking distance to the lake front and key landmarks ans sites. Wonderful hospitality suite and small but nice fitness room. Connected to a restaurant/bar which stays open late. Rooms are spacious and well appointed. I would definitely stay here again.

Room was fine, clean comfortable and with space to walk around. Staff was very pleasant

Everything was great. Staff was super kind and very helpful and room was neat and clean. I would like to visit again if I go to Luzern.

Nice

Heat was out and the room was freezing. No blow drier. Cleanibg stsff was reslly nice but iur room was next door to the storage room so the door was loudly closing constantly wsking us up.

Nice hotel. Room was very small with an odd layout. Bathroom was up 3 stairs from the foot of the bed. So weird. Otherwise, it was quiet, beds were comfy and the place is super clean.

Helpful staff

Convenient location Close to lake Lucerne and train station You can hear the music from the restaurant until approx 1am on a Fri/ sat night when in your room Excellent staff

Great location and easy check-in process. The room was very warm and stuffy, even though the temperatures outside was cooler in the 50’s F. This made the sleeping condotions very uncomfortable.

My go to hotel in Lucerne. It's extremely close to the train station, the Chapel Bridge, and old town. The staff is friendly and the hotel is always well maintained. I wish breakfast was included or a more affordable price point if it's not, but otherwise it's a great spot.

Great location, close to everything.

Great location

Wonderful, highly recommend