The room I was given looked nothing like the pictures. When I spoke to the manager, he was extremely rude. They offered me an upgrade for €40 per night but ended up charging me €50 per night. I contacted the hotel about this issue, but they never replied back to me, not even once. Later, the manager apologized and admitted it was a misunderstanding, promising to process a refund for the upgrade. Unfortunately, I still haven’t received anything back. Very disappointing experience.