Overall Ratings & Reviews Holiday Inn Express & Suites HAGERSTOWN by IHG, an IHG Hotel

Very nice place. Felt safe & enjoyed the stay. The room was clean and comfortable. Pool was nice but had stains on the bottom.

Good rest stop in between long drives.

Good rest stop in between long drives.

We only had a one night stay but the hotel was very nice, very clean spacious rooms. Nice lobby area.

Wonderful staff and room was only let down by broken fan in bathroom

Room was excellent! Spacious, clean, and comfortable!!!!!

Broken toilet, in room sewage smell no help with getting supplies for room from front desk. Told concerns to front multiple times and on checkout with no concern. Including to the front desk manager. Had to pick a tick off my 6 year olds sons back in bed spiders in room old contacts from previous people staying plastered to the walls.. trash left in room. But big thing was tick seeing dogs stay in all the rooms? no tub and bathroom smell and not working, no water.. spent 1000+ for having to stay in a room that no one could are less about or offer any solutions. I could go on and have to manager but obviously no one cares. Terrible.

No tub as advertised, Toilet in room didn’t flush since day 1. Literally sometimes no water would go to the toilet whatsoever. then randomly would fill after a hr or so. Maintenance came twice, first time unexpectedly and said “we just need to hold handle down”.. they obviously know there is an issue here and are still renting. Have video of this. Room smelt like sewage from it a lot so I had to Lysol the whole time. Had to kill a big spider in room one night, young son had a tick on his back that same night. I’m assuming from dogs in building? Someone’s contact lense is stuck to top of the door frame since day one. Had to ask for toilet paper and was told by the front desk that they didn’t have any? Mind you this was on our third day no refill so I husband jokingly said to front desk lady, should I ask someone in the hall? They actually said yes.. I’m up waiting in the room for it, he couldn’t find anyone so he had to get some himself. Another day I asked for trash bags to bag own trash to be given one small bag, after maintenance came they still left trash, today maintenance took our grab and go bags with food and utensils we had set aside when we returned. For spending nearly $1000 for the room and all here this was not pleasant and the most expensive vacation I’ve been on having basic needs overlooked. I have stayed at holiday inn express many times, the breakfast staff was nice and it was ok some days, limited to what we have had. No towels when we went to pool.

Wonderful stay.

Property was very nice, internet was not working, front desk staff not very friendly or apologetic about it.

Hotel is very nice with plenty of dining options around it

I had a pretty good day at this Holiday Inn. I was hauling a 40 foot trailer and it was very easy to park in the back and it was hidden so I didn’t feel like any of my tools were going to be stolen. The rooms and lobby were very clean. I walked to the mall took me like 10 minutes. My only complaint if any was the lack of options for breakfast both days I stayed were eggs and sausage. Right next-door you have a chili outback steakhouse and Buffalo wild wings and there’s a grocery store down the road for anything else you need also 10 minute walk.

Property qas very clean, room.was huge, pool and hot tub were very nice...breakfast was good and there were several dining choices very near the property..easy in and off Rt. 81 also

I did not being awakened at 2:30 am be very noisy housekeepers

We liked the large warm pool and hot tub!

The hotel was clean and was very close to a couple of restaurants which we were able to walk to from the hotel. We just stsyed one night as we were on our way home to Canada. It was great and had a pool and hot tub which is always nice after a long drive. We would definitely stsy here again.

Right off highway 81. Very nice accommodations with plenty of food choices and shopping close by. Breakfast was good and coffee was fresh. Surrounding area very pleasant and clean. Highly recommend.

Great pool and hot tub!

Great bed, tv, bath, price. The heat/ac is loud when running. Breakfast not that great.

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