Holiday Inn TACOMA MALL by IHG, an IHG Hotel

Explore Holiday Inn TACOMA MALL by IHG, an IHG Hotel
8,4
Very Good
From 1.000 reviews
Cleanliness

8,8

Room Comfort

8,8

Service and Facilites

9,0

Traveler Reviews Holiday Inn TACOMA MALL by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Stephanie
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were exceptionally welcoming and friendly.
Maria
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very noisy, no garage for vehicles
Francisco
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

None
Marybeth
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I felt very welcomed from the moment I arrived. The staff were all accommodating, courteous, and friendly. The room was spacious and immaculate. I will stay here whenever I'm in the area.
Dawn
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

So noisy. Sounds like really loud cars and motorcycles were racing around the hotel all night. Bedding was wet! Why? Gross. Noisy painting very late at night. Horrible. Couldn’t even stay the second night. Chose to leave and drive home.
Rhoda
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean, friendly front counter staff, safe, convenient
Holly
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hot tub was colder than the pool. Rooms are clean and staff is friendly.
Ketalie
icon-Business and Leisure with Children
Business and Leisure with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff are very friendly and helpful
Robert
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were exceptional , very friendly, and helpful.
Misty
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

AC and heating did not function. They sent maintenance and he couldn’t fix it.
Gayle or Hayley
icon-Business Family
Business Family
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice big room very clean
Jennifer
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room and facility was very clean. Only thing I didn’t like was the walls were very thin so one can easily hear noise in the hall and neighboring rooms. It was annoying that there was kids playing in the hall for over an hour both of our mornings there, including playing with our room door handle.
Jose
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice place fir one or two days. Clean and a nice restaurant.
Alexandr
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I stay at Hilton properties often, so I have a high standard for service and BB at the Holiday Inn absolutely exceeded my expectations. From the moment I arrived, she was professional, warm, and attentive. She made me feel genuinely welcomed and went above and beyond to make sure my stay was just as smooth and comfortable as my Hilton experiences. Employees like BB make all the difference. Holiday Inn is lucky to have her, and I’ll definitely be returning because of the outstanding service she provided!
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Willow
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hot tub isn’t working, although the pool is inside it is absolutely freezing. The room was great other the n the shower water was very inconsistent, would go from hot to cold.
Susan
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property was clean and safe. Enjoyed the pools for the kids.
Weronika
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wish we enjoyed it. After a long day of traveling and wanting to relax in the hot tub, the hot tub was „out of service”. Breakfast is a charge separate. TV was broken in our room. Felt like we paid for „amenities” and didnt actually get any. Wont be coming again
Heather
4,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

My room was very dirty and had hair scattered throughout the room. Unsafe area. The walls were filthy.
Vonette
icon-Leisure
Leisure
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Safest place in an unsafe place. I had zero worries the entire time. Security on staff, excellent condition hotel and the pool is in an awesome secluded place! I had a great stay!
Erik
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

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Number of reviews per page
20
40