Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation. We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and despite the significant impact it had on our stay, the hotel refused to offer any meaningful compensation or discount. We chose this hotel expecting a comfortable and enjoyable experience, but instead we spent our vacation trying to avoid our own room. The lack of accountability and customer service after such a serious issue was incredibly disappointing. I cannot recommend this hotel. If you value cleanliness, comfort, and a hotel that stands behind its guests when things go wrong, I would look elsewhere.

Omg the location & the view was just what Portofino really is!!

Surprised at how under decorated hotel was. Felt under renovation. Terrible breakfast. Great location though.

Team Amazing! Andrea always available and super sweet and helps us to get a reservation in the restaurant that we wanted to have dinner. For the price I believe it was a little pricing taking in to consideration that the room was a little bit up. However the view and location amazing.

Staff worked hard to make a wonderful stay.

We really want to be kind here as the staff was great. The view from the terrace was magical. But, an ever present sewer smell was always in the room. We didn’t complain but the oil/air freshener diffusers in the halls let us know it was a known thing. We had a 2 story double which included a very tight spiral staircase which was not easy to navigate. Upstairs double bed room area included a small 13” tv/monitor with no power cable and was not attached to the cable box. No remote was seen so we assumed it was some kind of weird storage. This room was $$$$ and outside of the portofino view was really not worth it. When visiting Portofino if you you cant swing the Splendido then probably best to stay in santa margharita ligure.

Stunning location, but the room was a disaster, major renovations needed !! Avoid at all costs.

Excellent location and the bonus of the private beach. All the staff were very welcoming and friendly, each one went above and beyond the normal expected service, from reception to the restaurant staff, they all made our anniversary trip very special. I would highly recommend this hotel and would definitely stay again.

Good hotel in a great location with a private beach club that overlooks the public beach in Portofino. The staff were very friendly and helpful. The breakfast was also very good. The building and facilities were older, but that seems to come with Portofino. There was an issue with the room safe that the staff fixed, although the television in the room continued to freeze and did not appear to be fixable. Overall we had a good experience and would recommend the hotel on the understanding that the price reflects that fact that everything is more expensive than normal in Portofino.

Ubicación privilegiada !desayuno muy bueno ... vista playa y galería espectacular . Cama y habitación Súper cómoda Muy amables todos

Friendly staff, beautiful and convenient location to Portofino

We loved our stay in Portofino. The view from our room was out of this world. We made use of the private terrace overlooking the bay too. This had everything we needed for our overnight trip. The staff were extremely helpful.

Excellent location! The staff super! I enjoyed my time at the hotel!

Amazing view and convenient access to walking path to Portofino. The breakfast was excellent.

View was amazing and the staff was great! Hotel itself is quite dated. But the location was stunning!

This is a hidden gem in Portofino. The hotel offers a hidden pathway to the heart of Portofino, which can be reached in approximately five minutes on foot. You will understand how important it is once you become familiar with the area. The main road is narrow and hard to walk on, so the path comes in super handy. The hotel also has access to the hidden beach, which you can barely see from the road. Absolutely breathtaking. Hotel staff are friendly and courteous. Although the breakfast hall is small, the food and the service are great. There is a 40 Euro parking fee per day, so count that into account if you are arriving by car.

The staff and the location were the highlight of this hotel. Lovely and welcoming, we felt comfortable immediately. The view from our room was spectacular. And a short and beautiful walk brought us to the heart of Portofino. We loved everything about our stay and would gladly stay here again

Did not the room we booked with three beds. Attendant stormed off when we showed him our booking and left us standing there. Manager came and said this is all we have but at least gave us free parking. Manager refused to accept responsibility and just kept trying to blame hotels.com. Room was old with black mould in bathroom. Great town, horrid hotel.

Hotel was very clean

Gorgeous property- out of a fairy tale private beach, extremely helpful staff, pristine rooms