Staff was super nice and helpful

Staff members were really nice and welcoming.

Convenient, excellent stay. Walking distance to the Milbrae BART/CalTrain station makes it ideal. The morning breakfast which begins at 6 am has a variety of food and choices.

Great

Hotel is very run down, room floor felt damp. Pool is under construction. Overall just not a very nice property. Room was clean but smelled mildewy.

Some of the staff should be trained on customer service and making people feel welcome at the hotel. The window blinds of our rooms window wasn't working and we had a difficult time getting sleep in the morning due to this. When I told them about this the manage on shift on the morning of 8/31 told me that we are aware about it will work on it. When I asked if I can expect it to be fixed today, she said "well yes, thats what this is for" pointing to the piece of paper that had written all the rooms that needed service. Is this the kind of communication we should expect? Overall, its a decent hotel, customer service is not at the standard I'd expect a Mariotte hotel, but other than that its a pretty decent hotel for a budget stay.

The only reason we selected this hotel was the statement on your website that they had airport shuttle service, which was false. We spent spent 24 dollars on a cab to the airport, for which I think we should be reimbursed.

Friendly staff

Don’t desk was very helpful.

Great location right across the street from our favorite restaurant and there is a cross walk. The hotel advertises 24 hour coffee, at 6am it is cold coffee from breakfast the day before. There are coffee pods in the room but I presumed fresh coffee in the lobby and that is not true.

Amazing

I would stay here again I love it. And must I say they have the most comfortable beds I’ve been in.

It’s under construction.

Two TV’s in the room, neither worked. Couple that with an added $8 fee and it’s unlikely I will stay there again.

Super convenient hotel. Lots of restaurants within walking area. Only 7 min ride to airport.

Breakfast options was okay, very limited options.. scrambled eggs and bacon from hot breakfast entry. Cerals, yogurt, banana, waffles. Room was very close to the road and next to taco bell. Was able to hear horn and road noise.

Of the 2 experiences I've had with this property, Michelle was WONDERFUL!!! She was excited about her job and the property and took GREAT care of me. Contrast with Debbie who droned on about rules and showed little enthusiasm about her job. That transaction felt very corporate and cold.

Good location, convenient to everything, we'll definitely suggest to family/friends and very good breakfast.

Perfect location !

Great stuff but it's so jaded