Check in with Gabriel was excellent but when transferred to Savoia the woman checking us in was negative and told me that Gabriel did not tell us we had free breakfast which he did and we did after going rounds with her and her calling others to protect her charging for breakfast. Not a good start at a 5 star property.

The way Geneo was marketed and the reality are two completely different things. The area around the hotel is extremely dangerous and filthy. They advertise free parking and that is not true. We were nervous to be outside after dark. There is no way I would ever return.

I was pleasantly surprised to receive an upgrade to this Hilton collection property, as I originally booked at the hotel navy door. From the beginning to the end of my stay, the staff was wonderful. The hotel itself is beautiful and has an antique feel. Lots of places to sit in quiet. The gym was really nice and I appreciate that they had bottled water for gym users! Breakfast was very good, lots of choices. The focaccia was amazing. I'm happy that they had American breakfast choices as well. The location is so convenient, and it is located next to Principe Station and many shops like pharmacy and delicious restaurants. I only was able to stay in Genoa two nights because of a cruise, but I hope to return someday and will definitely book with this hotel again!

Was amazing

I love this hotel. I’ve stayed here before. I stayed in a spacious executive double room on the corner of the hotel with a view of the city. The staff were great, especially Aurora. The Continental’s sister hotel is the Grand Savoy next door. I enjoyed the best Negroni I ever had at the Savoy’s elegant bar. I also relaxed outside on the terrace connecting both properties. I can’t wait to return to Genoa and this wonderful hotel.

Good location since it’s just 2 minutes walk from the station, the building is an antique especially the lift with manual sliding doors 😀.Room is spacious and clean. It takes about 10 to 15 minutes to town center and the museums. Enjoy the stay and properly will stay again next Genova trip.

Very close to train station and bus routes. Quiet, excellent staff who spoke some English. Room was well decorated and space uses efficiently. Large bathroom w bidet and towel warmers. Desk , armoire and small fridge. Good meals, great area to walk - lots of stairs and small streets. Laundromat nearby. Hotel worth every penny

Best breakfast buffet we've had in Europe. The whole facility was extremely clean and the spa was wonderful after a long day of sightseeing. Staff was very friendly and very accommodating to our requests, such as a late check out. It was a wonderful stay.

Great rooms upgrade. Very courteous and professional staffs

Clean room, friendly staff, got upgraded at no charge

Great service!

The Guest services were outstanding! We were upgraded to the five star hotel next door, the Grand Savoia…. Beautiful hotel!

Very clean room. Courteous staff.

Good breakfast with pleasant staff. Room was clean and nice size. Good central location and next to train station for easy day trips. Hotel is old but in great condition and has wonderful charm, especially the elevator. Was also nice to use the rooftop terrace and bar at the related hotel next door. Restaurant's in the area are great but the restaurant in the hotel was very nice also if you don’t want to leave. Would definitely stay again.

Just Perfect!

We were pleasantly surprised to be upgraded to the 5-star Hotel Savoia upon arrival, and our stay was absolutely fantastic. Everything—from the warm hospitality to the beautiful accommodations—made our experience unforgettable. Thank you so much for your exceptional service!

Close to the Train station, beautiful spa, 2 resturants attached with amazing food. Lovely rooms.

The dinner and service in Salgari on Sept 29 was not very good. Our server was slow and not very attentive. We were very clear with our meal choice of a pesto, green bean and potato pizza but we received a salami pizza. It took 30 minutes to receive the incorrect order and another 20 minutes for the remake. There were 2 other tables of 2 and a party of 9 in at the time. The pizza when it arrived had potatoes that looked like small hash browns maybe 2 little pieces on each slice along with random pieces of green beans and it was underdone. We saw other pizzas that were better dressed, they should reconsider the amount of product used having said that we understand that it Italy pizzas are made with less toppings that are given in North America where there are too many toppings. When it came time to pay we expressed our displeasure with the quality of the pizza and he gave us a 10% discount which was unacceptable. All the while as this was happening a gentleman who appeared to be the manager was having his meal and observing the happenings in the dining room where the service for the other guests was also slow. He was giving some direction to the server and helper but made no effort to touch tables. Very disappointing meal. Our breakfast the next day in the same restaurant was very good with a great selection of offerings. Staff was very good specific kudos to the Floor Manager Sorina who was excellent speaking to all guests…she should run the dinner service here!

Excellent hotel love the decor of the entire hotel the room the bathroom the bar seating. Beautiful

The hotel was absolutely fantastic the staff very friendly and helpful would highly recommend this hotel loved it