Overall Ratings & Reviews Best Western Chilworth Manor Hotel

Excellent looking hotel, staff very nice. Lobby area and bar/ restaurant outstanding visually, Room a little tired, with chips and marks on enamel and room, but still clean and tidy

Really nice hotel with lovely food

Very beautiful building with lots of history, room was okay , food and drink very expensive

Arrived late and received a small (i mean no room to put two suitcases down) twin bed not even a queen size so truly a small room. Had the amenities i imagine for a renovated or converted older build type hotel, no AC however and windows that didn't seem to want to open much.... requested room turn over each night and got 2 out of 4...the last day we asked for just towels and despite there being two of us got one set! Got the romance package and told them we were arriving late (1030)...the ice had melted by the time we arrived! while good at the time, the then eaten chocolate strawberries that i requested (as a treat for my partner) stayed in the room for 2 days until i moved them outside the door where they stayed until the end of day 3... yes these are all first world problems but make a difference to the overall impression and service ethos of a place... staff were available, just not always effective, a pet friendly place, so lots of four legged greetings in the lobby the hot breakfast was way over priced for the contents, but hey ho we tried... In summary a lovely setting for one or maybe two nights... Oh PS, we went to the pool / spa...pool not available due to pre planned kids lessons / other activities, spa, looked fantastic but we sat and waited to find out more and the place seemed way under staffed, so we moved on....

The whole venue looks run down. Paint peeling off windows. The whole place neeeds re decorating. The price for drinks is way expensive

Beautiful building in a quiet location. The staff were very helpful especially the receptionist Natalie who was very understanding over my predicament of maybe needing a room if my Dad was released from hospital late that same day. Good breakfast. Fan in room which I used as it was warm.

First thing to note: Really nice and helpful people working throughout the Hotel. Beautiful grounds and surrounding areas, a spotlessly clean hotel and a lovely place to relax. Absolutely terrific breakfast, and a special mention for the sausages.

Always top quality and amazing staff

Booked to stay with my daughter and grand-daughter after visiting Peppa Pig World. Asked for a family room. Was given double room with a very poor fold up bed. Slats were broken, collapsed in night and the mattress was extremely thin. Didn't report it in the night as my grand-daughter was sleeping and we didn't want her disturbed. I reported in morning though. Family is not child-friendly. I had booked as they had a swimming pool - when booked in, told children not allowed in pool apart from few hours on a weekend so we couldn't use it, so disappointed. Breakfast however was very good.

The breakfast was good and the reception was friendly but the condition of the hotel wasn’t great. The bathroom wasn’t very clean and the glasses and spoons in the room were dirty. The carpets were very stained as well.

Beautiful property. Everything was sparkling. Meal was great.

Lovely gardens some noise from plumbing but it’s an old building

Not bad but tired in places but lovely location as it’s a Manor House nice gardens & grounds enjoyed sauna & steam room & pool didn’t stay for breakfast

It is a quaint hotel in lovely grounds. The bar and Central area was beautiful. The executive room (9) was cosy but adequate. The bed was comfy, the shower was good and the room was clean and tidy. The toilet was very low so not suitable for someone with mobility issues. There was also no lift so lugging a large suitcase up the stairs was fun! Breakfast was good. Staff were all excellent. Had a problem finding a car parking space near the entrance. It must be a parking hotel for the cruises so it was a little walk back to the car each day. Overall, a lovely stay.

Nice old country house hotel on the outskirts of Southampton. Plenty of free parking and lovely free breakfast. Been before and will be staying again. Very good value for money.

It was ok

We stayed here for one night prior to going on a cruise. Good location not far from the cruise terminal but in a quiet area with plenty of parking. Nice breakfast next morning. Only negatives are the early checkout time of 10am and the bar prices.

We stayed in the family room. This consisted of a small double bed and a Z bed which was extremely hard with not much space in the room. The hotel rooms cleanliness was a 3/10 - the room needed a good clean and hoover. We had the breakfast 1 morning out of 3. For £13PP it is mediocure, they had run out of fruit the cooked breakfast is clearly sitting there for a while. Most dissoppointing was that the coffee and tea came from a machine. The staff were all very friendly. We had a child and I had not read the hotel facilities description. Children are not allowed to use the pool unless its a bank holiday or weekend ( with limited time slots ). This meant very little to entertain if you have children. Unfortunately we will not be returning. I would not advise families attend this hotel.

Stayed for date night. Booked because of the locality and the spa. Will return again.

No room service option as was the case on our previos visits. Also quality of in room refreshment tray has declined ( no biscuits!). Crumbs on dining room chair on arrival for afternoon tea. However the afternoon tea was very good and the breakfast was also good and varied.