Hotel Hacienda Paradise

Explore Hotel Hacienda Paradise
8,4
Very Good
From 501 reviews
Cleanliness

8,6

Room Comfort

8,6

Location

9,4

Service and Facilites

8,8

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Patricia
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
6,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was a perfect stay
Geoffrey
icon-Business
Business
6,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Nataniel
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Alexandra
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Sarah
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
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Wendy
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Kevin
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Irma
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
Gabriel
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I was taking a shower the first day I got there and a big roach came out of shower drain and a big roach landed on my head when I was taking a shower it was nasty a terrible! I was washing my hair and suddenly I felt the roach crawling on my head I think it felt from the ceiling.
Robyn
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.
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Sotero De Gabriel
8,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Good times
Verified traveler
10,0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Sonia
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.
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Verified traveler
2,0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.
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Matt
10,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Awesome
Jennifer J
icon-Leisure
Leisure
6,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.
Alexander
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.
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