Overall Ratings & Reviews Super 8 by Wyndham Port Arthur/Nederland Area

Great

Was good the night staff could have a better attitude towards customer

My stay was a bit stressful. I could not get local channels on the TV. The manager couldnt either. The maintenance man came, however I was getting ready to leave.

Our stay started off ok. We had 2 rooms. One room had 4 people and the other room had 2 people. I had made a request for extra towels at the time of reservation. When we arrive each room on had a set of 3 towels. I was staying in the room of 4 so I asked the room of 2 if I could use one of their towels. When came time to check out the desk clerk wanted to charge me for a missing towel from the room of 2. I repetitively explained to the desk clerk that the room of 4 was short a set of towels and that we got the extra towel from the room of 2. I was given the run around about how the matter would be taken care of. I offered to unpack my belongings and show that I had not taken the towel. I was finally given my full deposit back in the hopes that the clerk honors his word by not charging my credit card after I leave for a missing towel. Honestly I believe the cleaning staff picked up all of the towels and didn’t count the towels the first time they cleaned the room. They would have noticed then that we had extra towels in the room of 4. Furthermore, the occupants of the room of 2 were constantly locked out of their room which resulted in them having to repetitively going to the front desk to have the key reprogrammed. All in all the staff was very courteous and aside of the towel-gate and rekeying issues the stay was ok.

Had a couple of roaches in our room!

Hot tub not working. Breakfast area was nice.

I recommend this place,

There was a roach in our room and there was a sign on the mirror stating that they only wash the sheets and towels every three days.

It’s seems they are remodeling because there was painters tape on walls and half painted hallways. The room was too large for the AC to completely cool down. Quiet and clean room. 3 star hotel

Front desk took too long when there was only two people, and it was already in the evening, room had a weird smell and had a humidifier in it, which I’ve never seen in a room, the swimming pool looked like it needed to be scrubbed

I decided to book a room at the Super 8 / Port Arthur after losing power in Houston. Check in wasn't an issue and I was in my room in no time. Plenty of restaurants within driving/walking distance. The only complaint with the property was that the walls were thin and other guest got a little loud after sundown.

Decent stay but place is Old and dated. Breakfast was Beyond underwhelming

It’s was dirty and had insects the employees were very rude and didn’t want to give me breakfast, which came With room

I like everything

Front desk staff were above average. Not the cleanest bathrooms. Fair accommodations.

everything was fine

Thanks

Very helpful lady at front desk

Tv didn’t work in the First room. Coffee Maker missing out of 2nd room; however, the attendant took care of everything in a timely manner

The room was very comfortable and quiet. Staff friendly and welcoming. I'll be stay there again soon.