They let me check in before the usual 3pm time, since I arrived early. Everything was functional and no damages were observed during my stay. Will definitely stay again in the future.

Everything was clean and well taken care of

Cuando hice la reservacion, reservé una cama king. Cuando llegamos a la propiedad no tenian mas habitaciones con cama king por lo que de forma muy amable nos dieron un upgrade a una suite. Muy agradecidos! La comida espectacular. Definitivamente un lugar para considerar volver cuando volvamos a CDMX.

Good location. Lobby clean. Bar/restaurant clean and delicious. My room seemed unfinished. Water would come out of the shower everytime we used. Plus it had no privacy as you couldn’t lock the door. Overall an okay stay.

Pretty Hoham hotel. Good: staff member named Eric, pool, location and showers. Bad: excruciating check-in and checkout process, unhelpful front desk staff, charged me for mini bar when I didn’t use it, charges for water bottles (in a country where you can’t drink the tap water).

No me gustó que no avisaron que la comida o snak que estaba en el refri de la habitación se cobraría y muy caro por cierto 👎

Keep it up

Location is fantastic. Tons of restaurants, bars, coffee shops and nightlife. Book with confidence

Great hotel and location!!! Only thing is that there is a club next door and the musoc is loud till about 3 or 4 am on the weekends .

Didn’t like, the awful smell in the lobby, lots of cheap air freshener covering up something horrible, getting paint on our skin, jewelry and clothes while sitting near pool.(oil based). Or, not being let into our room 45 minutes late because housekeeping was in the room.

Amazing hotel i definitely recommend. The room was very clean & staff was very nice. My kids loved the pool & most Amazing is that you have many different restaurants and stores around.

The best part about this hotel was the breakfast. The staff weren’t all that accommodating and often would have different answers to questions depending on who you talked to, but were always polite. The hotel was kept pretty clean which I liked but my shower door didn’t close all the way. Overall I did enjoy my stay.

Perfect location for walking around and being so close to restaurants. The hotel staff were so helpful and kind to answer any questions we had.

I would Highly recommend

Excellent

Nice big room. Pool a bit disappointing. We had to ask for our room to be cleaned. Ideal location - to walk by foot everywhere and very alive neighborhood.

The noise. Wish I’d saw a review about being on the backside of the hotel and loud music until 2am if not later. I had to get up at 4:30am for a flight and got absolutely zero sleep. I’d imagine the front side is better as there aren’t bars/clubs on that side. Unfortunately that alone will stand out. Everything else was as expected for the price.

Breakfast was not good at all , old crusty Spanish omlette not fresh

Upon arrival, we were told our reservation was for a room with one bed, even though we had a printed itinerary clearly showing we had booked and paid for a premium room with two beds and a terrace. The front desk initially made no effort to resolve the issue and simply told us to contact Expedia. Since it was a peak weekend during the FIFA World Cup and Pride events, finding alternate accommodations elsewhere was not a realistic option. It wasn't until we said we would accept any room with two beds that the staff began looking for alternatives. They eventually offered what they described as an upgraded premium room with two beds, but it did not include the terrace that was part of our reservation. Despite not receiving the room we had reserved and paid for, no adjustment or partial refund was offered. The room itself also had maintenance issues. The bathroom door dragged across the floor every time it was opened, and the lights above the TV flickered every night. In addition, the TV did not support Wi-Fi, so streaming services were not available. Overall, this was a disappointing experience. We paid for a premium room with two beds and a terrace but did not receive the room we reserved. Combined with the lack of assistance upon arrival, the maintenance issues, and the refusal to provide any compensation for the missing terrace, this was not the level of service we expected.

Great property