Overall Ratings & Reviews Ye Olde Bell Hotel & Spa

The roast beef was perfectly cooked

Absolutely stunning venue. Great place and facilities in a period setting. I struggled to sleep for two reasons, the rooms were so warm and when I opened the window to cool down, the road noise was terrible. Could do with air con or climatic control but I appreciate this may be a challenge for a building that is likely listed.

The reason why I rated eco-friendliness only 3 is that I could not switch off the heating. I had to open the window with the heating on to have a comfortable sleeping temperature.

Service, food & staff were amazing, we had a housekeeping issue with our room which was dealt with immediately & professionally, we were staying two nights attending a large Birthday party lunch. If you want a relaxing home from home hotel, go for it!!

Staff very friendly and helpful. I forgot my phone charger and they charged my phone over breakfast

Staff lovely, room very accessible. Nice setting.

Nothing

8/10 would be 10/10 if had GF beer. Nice room and staff. Good GF food selection, important for me.

We stayed in the adjoining building, the shower was grubby, mould in the corner, soap dish was rusty, the room wasn’t very clean, wouldn’t stay in those rooms again, my partner said the spa was first class, & the main building was clean

If you are sleeping here I would ensure you take ear plugs and a portable air con! It is a shame as the staff are very polite and helpful. Food was OUTSTANDING! The gym was in good condition and well maintained and cleaned. However, the room was like a sauna and when I opened the window there was some form of generator outside my window pumping more hot air in and the perpetual hum whilst trying to sleep was not the most amazing experience! When I walked out of my room in the morning the hall was cooler than my room! But on the positive, I had an amazing breakfast before I left

Staff were very friendly, used my first name which made the experience personal. Breakfast is great, one of the best I have ever had. I had a classic double room and it was comfortable and beautifully decorated

Outstanding staff - friendly, helpful and fun! Food generally very good, but not always piping hot. Lovely premises and gardens. Nice decor in the room - but the standard double bed too small. Had a very enjoyable stay and would definitely return.

We can't say enough about the property. The staff was the best! And the spa is awesome. The TV's could be updated so that guests can plug in a fire stick but other than that the place is perfect.

Staff were exceptional. I really liked that throughout my 4 night stay that the staff remembered my name and were really friendly and helpful. Any issue I had was quickly rectified. I reserved a Superior Double room. On Check in to my room I noticed it was a Classic Double (as advertised on their website). I queried this and was given a Superior Room quickly. Bathrooms were out of place, the two rooms I had did not reflect a 4 star status. Quite basic and there was no room to place any of my toiletries in the bathroom. Need a shelf please! Breakfast was delicious, I love the freshly cooked to order selection and the yogurt and fresh fruit (strawberries, blueberries and blackberries) were especially my favourite from the buffet. Agree with other reviews, coffee at breakfast is not the best!

Great location and staff

Always a great stay at Ye Olde Bell, food was very nice and the service and facilities are excellent.

Loud music playing until 1am on a Tuesday. Reception was not helpful when complaining about the noise. No good for a week time business trip. Otherwise staff were very nice and the hotel has a nice charm.

Was very disappointed to find out on arrival that the spa was at extra cost £50 for 2 hours and required booking. This is not clear on this website and was the whole reason we booked this hotel. The hotel itself was very charming and the staff were friendly. This websites needs to state the spa is at extra cost and requires booking, I booked multiple rooms and must say we were all extremely disappointed given the price

The staff were so friendly and the room was lovely x

Delightful old building however that doesn’t excuse the poor state we found our room in. Basically the room was unkept dirty carpet, lots and lots of cob webs spanning over 3ft and a net removed and not replaced in the bathroom. Could not get a taxi due to the location and we felt the property was over priced. Positive the staff where made aware of all issues and tried to resolve.