Overall Ratings & Reviews Holiday Inn Express & Suites GRAND RAPIDS-NORTH by IHG, an IHG Hotel

Perfect stay for me, whether it was in room amenities (coffee, refrigerator, microwave), services offered (workout room, pool, spa) or location (convenient to shopping/restaurants, sidewalks for outdoor walking).

Normally, Holiday Inn Express is very consistent across the board. This one seemed to be a little below par. Our toilet didn't flush in our room (thankfully my husband is a plumber and took care of the minor problem). We also didn't have a shower curtain or a bath mat and had to ask for one before we could take showers. My BIL checked in after us and was told his reservation was under our name. Also, both key cards for our room were shut off after the first night. The desk turned them back on with no issues, but it makes me wonder if they checked us out when they checked my BIL out after the first night.

Being on the bottom floor was super disruptive in the morning

Our check in experience was very professional and quick. The room was spacious and clean. The walls are kind of thin. I could hear conversations from surrounding rooms. The AC unit is pretty loud when it kicks in. Overall, the hotel was nice.

Nice suburban area convenient to everyone. Clean. What I did not like- I booked it partially because of the pool and hot tub option. Then the website said they were not available. Didn't bring my swimsuit and it was available so I was disappointed on that. Otherwise everything was fine.

Excellent Hotel . Room was very clean. Excellent service, breakfast also very nice with lots of varieties. Definitely recommended

Had a nice breakfast buffet. Had posting on the wall quiet time tarted at 10 pm. There were people letting their kids up and diwn the halls paat midnight. Some parents need kearn how to respect others.

Everything was good except the noise level of the air conditioner in our room, reminded us of being on an airplane, otherwise everything else was fine

Clean

Overall good experience. Extremely friendly staff, clean rooms with comfortable beds. Good location and its quiet to be so close to highway.

Liked it was around several restaurants. It was quite and by the AMC movie theater. Not to far from the Latern Festival thats going on right now at the John Ball park zoo.

One of the reasons we chose to stay here was the complimentary breakfast. Our group of nine was traveling in two cars and wanted to have a quick breakfast and then hit the road without having to make a separate stop. The pancake maker wasn't working. There was exactly one "omelette" left and it was cold. Similarly, one cinnamon roll available. Microwave was in a different room, and no one around to ask so just found by chance. The orange juice was like water. There were only two bath towels in the room. There was no bag for dirty laundry. No pen or pad of paper as is customary. The TV guide button did not work. There's more, but I'm done with this place.

Over all very nice place. 1 problem, no one at the desk for 20 min. when I arrive. I know every one is busy, but you need someone at the front desk at all time. Over all every thing worked out.

The staff was helpful and polite. I lived the shopping right next door!

The toilet Barry worked. Had to wait 20-30 min in between flushes. Was frustrating

Very Clean, comfortable room with excellent amenities. Highly recommend!

We got to the hotel at 5 and then had to wait 30 minutes for our room to be ready. We gave no indication that we would be in later than the 3pm check in time. The rooms are average, seems clean but just look old. The picture of the pool makes it look huge but it’s actually very small and was packed to the brim. At breakfast they kept running out of things. But the staff was super attentive and quick to get us what we needed after checking in.

Good

No food available at 8 am for breakfast. It was announced that some additional food was being prepared and it would be available in 15 minutes and once that was gone, breakfast would be over well ahead of the scheduled period advertised. Disappointing.

Manager was VERY helpful solving a complication.