Staff, property managers, cleanliness. Good breakfast.

It was OK for the few number of nights I stayed. The female front desk clerk wasn’t very nice when I checked in… There were a lot of black hairs all over the bathroom (I don’t have black hair). The doors are always slamming up and down the hallway…But it is close to the metro… and it had nice windows, real glasses, a hairdryer and a refrigerator.

So clean

Clean and spacious room and bathroom. I actually extended my stay for an additional night. Great breakfast. Location close to the Metro.

Enjoyed my stay. Room and bathroom were both spacious and clean. Breakfast had lots of options and was delicious. Metro stop was nearby.

A/C was disconnected, very uncomfortable

Hotel was nice but nothing spectacular. Called the number to get room service and it was not operational. Had to walk down to order the food.

Helpful staff. Clean rooms. Nice pool area.

Ants in the bathroom.

There were huge wet stains on the beds. They did change us to different rooms, but we had to move all of our stuff late at night.

I was not impressed with the location. It was too "city like" for my taste.

unpoco sucio muy lenta la atemcion del personal

Old outdated rooms. They gave us a "Classic room" and really was classic. Small, hardly space arround the bed. No coffeemaker or water cooker, as you usually have in a Sercotel and expect nowadays for the tariff they charge.

Twas good

It was nice to be able to stay at a hotel that accepted our cats (we just moved to Spain and needed a place to spend the night before we moved on to our final destination). Breakfast was good, though considering the cost of the room it should have been included.

Excellent location, Plenilunio mall, Hipercor and Atletico Madrid stadium are literally 5 minutes away by car. Good place to stay.

Staff

Human pubes in the bidet and in the bath on arrival!!!

Nice big, warm rooms. Nice view over gardens, pools, houses, moon, mountains and part of the city. Tasty gluten free bread. Friendly people in breakfast place. Tasty fruits. Fresh squeezed orange juice from machine.

All around great hotel with friendly staff! Right next to a metro station and a couple cute cafes.