Overall Ratings & Reviews Extended Stay America Suites Lubbock Southwest

Excellent servic

The front staff was absolutely amazing! Very kind, and friendly- and this was every encounter- not just one person. Every single staff member who assisted us was nice. I wasn't a fan of the room as it felt a little "damp" and very outdated.

The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.

there were m&ms on the floor of our room. elevator sounded and felt like a safety hazard. the door to room 226 didn’t close easily and we had to shove it to close.

The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled

okay

The shower head was duct taped on. None of the lamps worked, the sink wouldn't drain.The area was overrun with homeless and vagrants. I was afraid my car would be broken into. When i talked with the front desk they didn't care.

Very basic room and furnishings you doesn’t have data on it

Great hospitality

The trash cans in room 307 were NOT cleaned out

The rate was great and the bed was very comfortable, staff were freindly and accomodating as well.

Rooms was clean nice , staff was very nice and quite

The room was fine to stay in for the weekend if you aren’t wanting anything up scale!

I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!

It was quite

Was nice and clean and very quit and friendly staff

Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.

I would not recommend for my worst enemy to stay at this hotel.

It was disgusting, everything was disgusting,

It was great and we really enjoyed the kitchenette. The bed mattress was somewhat uncomfortable for me and my back but I survived. I loved having a room next to the exit door to let my dog outside.