Overall Ratings & Reviews Quality Inn & Suites Liberty Lake - Spokane Valley

Staff went above and beyond. Friendly and very helpful even though there was a lot of good improvements in the facility

Property was under an extensive renovation. Nice that the bathroom had an outlet with a night light. That outlet was nearly unusable as it was so close to the mirror. Room was a bit skimpy on outlets for electronic device charging. Nice counter space for bag accessibility. Dining area was small and buffet was cramped. Had to duck under a television screen and lean over the hot waffle iron to get a plate. Service ware was rubbery to be nearly useless. Housekeeping and buffet gal was very nice - desk clerks not so much.

Very average in all respects

The staff was very friendly and the breakfast was good. The building is under reconstruction, so some areas were messy

Very clean, great staff and nice quiet area! Def stay again!

Nothing listed that the property is under construction till you get there, workers and construction materials blocking front door. Sheet rock and plaster all over floor, working on room directly above mine till 8:00 at night, did not even give me the correct room I asked for, a/c worked poorly, curtain rod to shower pulling out of wall

Room not clean and no tv. I guess the tv was broke I don’t understand why I was placed in this room but never again. I’m definitely asking for a refund.

We came from Spokane to do fishing on Liberty Lake, but that night it was raining so we stayed in the room. We watching TV and relaxed on a very comfortable bed. Even the grounds of the hotel is under construction, the room was very comfortable. Even if it wasn't raining outside, I do believe neither one of us would have went fishing...

Property is currently under construction. The room was filthy, the mattress on the fold out couch was covered in stains, and the breakfast was terrible.

Property was undergoing renovations. Pool was closed

Under construction. Pool and hot tub not available. No hot water on third floor. When mentioned to staff on the first floor desk, they said their hot water worked fine. We had to heat water in our teapot for use to shave and sponge bathe. We were in room 306. No ice machine available. Breakfast eggs way overcooked and dry. Not worth the price we paid.

Property was being renovated, so some things were difficult. Also, I had voicemail on my room phone but there was no guide to help me navigate the phone. The front desk person didn't know what to do, so I had to unplug the phone. Overall, though, we would stay again.

Under construction, old, smelly

Dangerous,Cold,Dirty The property is under MAJOR construction, they have the Lobby, dining area, pool, jacuzzi, First floor and outside all tore apart! Rooms were poorly decorated, old furniture and not welcoming at all. I did speak to someone in the office about my concerns she was sweet but there was nothing they could do. She said they have been trying to tell Expedia to notate this on their site, but they have yet to do so. She did mention the CEO was there the week before and he had no issues of how the place was operating. If you’re going to have major renovations maybe you should start in one area at a time? Not to mention countless construction workers in and out of the hotel, all day long no place to park. Very, very poor decision.!

Under renovation, complete disaster

This property is under renovation. No amenities are available like pool, hot tub, fitness center. There is no lobby and the entire place reeks of construction dirt and dust. What a mess and no one mentioned this when we booked two days in advance.

The entire building was under construction; interior and exterior; noisy work from 9a to 5p, including weekends. Pool closed; exercise room closed. Coffee maker was defective; bananas for breakfast were green. and to top it all off: we found bed bugs in our mattress and woke up with multiple bites and swollen arms!

I like everything i just can’t wait for finish construction

Quite disappointed in this stay. Renovation going on which isn’t a big deal, we have stayed in places before with renovations but this crew was not even trying to keep it cleaned up. The work crew was disrespectful as they were also staying at the hotel and were very loud outside partying well into the morning hours when people are trying to sleep. When reserving it did disclose that renovations were going on and only during business hours (no problem) and it noted the only areas affected currently were the lobby and front desk. We always get a hotel with a pool so the kids can swim but when we checked in we found out the pool was not accessible at this time. Not happy with our stay and will not stay at this hotel again. Photo attached that shows what areas affected and that they will Make every effort to minimize noise and disturbance.

Renovation in processs we should of been notified no hot tub