We had to ask every day for new coffee, new water housekeeping there was no consistency with it at all and it started getting really frustrating. There was a lot of garbage on the beach and we got the most amount of bug bites. I’ve ever had the entire weekend. I didn’t see one person swim in the pool, although it looks cleaned.

Incredible amount of sargassum in front of resort which appears to have been there a very long time therefore water very dirty. Room and pool no complaints. Overall resort needs much improvements as showing its age in many aspects. First step would be the visual of the resort as you first appear ( ex face lift with updated signage, paint) so doesn’t look neglected.

I arrived at 7:30 PM and the front desk was closed, but the driver was excellent took great care of me made sure I got in the room OK and even convinced the people next-door at oceans to stay open long enough for me to get some takeout food. The Casita is perfect and the beach is wonderful I would strongly suggest Orbitz let customers know that the Front Desk here closes at 7 PM.

We will not be staying at this property again. We felt very unsafe. Someone entered our room unannounced in the middle of the night and was wandering around our living room in the darkness. We were startled awake and afraid. When confronted he claimed to be security but was not wearing anything to identify himself as Captain Morgan staff. He did not knock at the door or announce himself before entering. He said he was checking on a light that was left on, but there were no lights on in the our room as we were asleep. This entire exchange happened in the darkness at 5am. When we reported it to the manager on site, he dismissed it and said upper management would give me a call to discuss what happened. I have yet to be contacted by anyone at the property.

Tristian was a gem Helped us so much.Find a golf rental. Gave us tips. Staff were friendly.

Room views were awesome. Dirty beach, poor swimming, if you dare. Grounds were clean. Rooms were old and in ok condition. Only cleaned upon request, no fresh towels unless requested.

Great view , great staff clean & friendly

Incredible

The location is awesome. About 15-20 minutes away from the golf cart grid lock of San Pedro. About 5 minutes from the Truck Stop, and 20 minutes from Secret Beach. We should have gotten a cart for the duration of our stay. The property is in the midst of renovation. The staff is awesome. On the other hand, this is the first hotel in Belize where you have to buy, yes buy, your water. The room did not have a microwave. But Greg, who runs the restaurant will gladly reheat food for you.

There’s no hot tub there, which is why I booked it. But great atmosphere and close to the night life. Rooms will make you feel like you are on a ship (dark). Beautiful beach and the cabana porch is awesome! Staff are incredible.

I would definitely stay here again.

We had a great stay. The staff was incredibly accommodating. Even waited for us the night we arrived to not close the kitchen and have dinner since during the week there are minimal dining options after 8pm. Overall, great experience. Food and Spa was great too.

Friendly staff.

We loved our cabana! It was right on the ocean, authentic, clean, and had lots of room for the two of us. We loved the location, it close but not too close to the heart of the city so we had lots of things to do that were close but did not have to deal with the busy downtown. The only things we did not love were the beds (we found it hard) and the cost of the drinks and food at the resort. It was more expensive so we left all the time to eat and drink. One thing to be aware of in general is that no restaurants or coffee shops open unitl 8am so if you are an early riser ensure you have snacks and coffee in your room!

Our air conditioner leaked for two days before we realized because it was going into my travel purse so we didn’t hear it. They fixed that. I also told them that our tv didn’t work because it needed an antenna cable. I was told that our room didn’t have one. Normally when we vacation we don’t watch tv but when it rained for two days we needed it. My husband lost a room key on the dock. I told the office right away. They said it was ok. One employee can ruin the whole trip. Fortunately for us it was the last morning. He charged me $25 for the room key and never compensated for the ruined bag and no tv. I asked for a manager and he said first he wasn’t there. Then by the time I got done talking and asked when the manager will be there. He told me they didn’t have one. I just paid it and learned to never go back

The pictures on Expedia and their site are VERY outdated. The resort exterior is super run down and underwhelming. You drive up and the first thing you see is the "casino" which is closed and dilapidated. We got there around 6:30 and the lobby was closed luckily a worker let us into our room. 1/2 the resort is going through renovation which was not mentioned so the main pool would not be a place you would want to hang out. The cabana we stayed in was nice- definitely dated but served the purpose. There was 4 of us and we were given 3 towels (we got more the next day) and there was nowhere to hang anything. We had bathroom towels all over the room. I am sure this place used to be amazing, but it has definitely lost a lot of its luster. We really didn't do anything there but sleep. There were two pools but we did not use either as they did not seem that clean. We got one cup of coffee for $5usd that was Kirkland brand but did not get any food so not sure quality there. We had stayed at the Belizan Shores last year and wished we would have moved but it was too much of a hassle. All of the staff that we talked to were great- friendly and attentive.

No acess to beach, wait staff were very friendly, however the delivery of food was extremely slow even when no one was there but you. We felt that the staff did their jobs very well.we stayed 10 days and enjoyed our stay and our villa looked just like the pictures.

The staff at this place make it so enjoyable. Service was great and the restaurant and chef were the best. We stayed in the original palapa’s / casitas and they have been redone nicely with local paintings, a nice couch and refrigerator.

Routinely ran out of pool towels

Good property outside the main town of San Pedro. The staff was excellent, and helped with what we needed. Would recommend.