Overall Ratings & Reviews Hotel Playa Mazatlan

I liked the great price, food was delicious and bartenders at bar were great. Very family friendly place.

This is a beautiful hotel. BUT people are allowed to walk through the hallways with speakers box playing loud at all hours .It would of been nice,if security STOPED them.My second complete is the bathroom window NO privacy if you open it people walking by can see in .I had to use a towel to block window for privacy. Bathroom window should be fogout or something 🤔 My first an last time

El hotel tiene muy buena ubicación, fácilmente puedes llegar caminando a restaurantes y puntos turísticos, su playa es hermosa. Sin embargo, es practicante imposible obtener reservaciones en los restaurantes de especialidad para cenar, estuvimos 4 noches y ningún día alcanzamos reservar ya q solo lo puedes hacer en un horario de 8-11 am, la comida no es buena no vale la pena el paquete todo incluido, no es un hotel silencioso donde se pueda descansar tranquilamente se puede escuchar todo lo que sucede alrededor del hotel en tu habitación y nuestra habitación el baño tenía moho en el techo.

Great hospitality

Great place, I love it here, great customer service from every employee

Great service and excellent cleaning service.

It was a great old property (in very good condition) with a lot of history. It's the perfect location around a lot of great restaurants and fun shopping opportunities. It was also fairly close to the old downtown district, which can make for some amazing exploring! We will definitely stay at Playa Mazatlan again.

very nice family hotel love the location super comfortable rooms

Had a good stay, staff is great. The views are beautiful and the area is kept very clean inside and out. Pools on the property are very well maintained and staff takes care in cleaning around all day. Many dining options on property as well.

Loved this place, location and staff was amazing, will definitely be back!

Perfect location for easy access to the city. Friendly staff and service. I loved the little store across the street to grab snacks and drinks for my little ones. Lots of souvenir shops across the street. There's a little kids pool area with a pirate ship that my 2 and 4 year old loved. The beach is noisy with the band playing and it may be a bit much for some.

Wow just wow! Loved the hotel great for family vacation beautiful view from the room beach and pool is amazing! hotel is safe staff is welcoming and friendly. My husband and I enjoyed the beach and bandas while the kids enjoyed the hotels pools we were really comfortable with them being alone. Inclusive is worth it food & drinks were great. Will be coming back for sure!

Great location

Very nice service

En la hora del chek out, te quitan el brazalete y te cohiben el uso de la instalaciones, ya no puedes hacer el uso de albercas ni nada a comparacion de los otros hoteles que si te dejan estar ahi. En el bufett se termina a las 11 am y antes de las 10:30 am ya te estan precionando para retirando el plato y asi.

Nice ocean view. Great Costumer Services

We loved the location, and the employees were great. The beds were not comfortable, and the nonstop bands on the beach is the reason that I didn't give this hotel 5 stars. I would return again though.

Great location, it has one of the best beach area, good for kids because the hotel offers activities for kids, food included in the all-inclusive is not bad. In the other hand, bathrooms stink, and there was a cockroach in the dresser. Rooms are not quiet, everything that happens in the hallway you can hear it in the room

Loved the visit. Always wanted to stay here. Great breakfast buffet. Learned on my last day only that it was free with my room reservation though

The staff was great and helpful, especially Ma de los Angeles in booking she was very helpful with my booking, also Jose David Captain of the Chefs was also extremly helpful, Leopoldo out waiter went above and beyond to help us, and Walter also was very helpful with our activities and dining in the hotel. Most definitely return to the hotel.