For positives, we found this to be a fairly comfortable hotel, with an interesting history, and good location. Our room was clean, and the staff were generally courteous. There are a few drawbacks that warrant the 3 stars. While our room was quiet, our friends had a room in another part of the hotel where noise from late night partying on the weekend from the neighborhood didn't stop until 6am, which prevented them from getting any sleep. Also, the rooms are dated with some furniture worn out or broken. Finally, we did have one negative encounter with a staff member from security. Our friends (also staying there) came to our room with us so we could grab a few things before heading out. A staff member confronted us and suggested we had 4 people staying in the room. I understand the need for vigilance, but the way it was handled left a bad taste.

Clean room and friendly hotel workers.

Historic hotel with great atmosphere in the center of Mexico City, in Zona Rosa walking distance to Reforma.

Clean rooms, helpful staff, everything was perfect

Property is very old and not at all disability friendly. One day the elevator broke and I had to climb 3 floors with one leg. Bathroom was not suitable for a disabled person .carpet is old and awful. Area around is good with many walking distance shops and restaurants

Beautiful hotel. Great central location. Enjoyed walking the neighborhood.

Very nice people!! Love it !!

El hotel está hermoso y elegante y aún conserva su arquitectura, lo único malo que no me gusto es que el baño aún contaba con cabellos y que no nos hicieron servicio de limpieza también, el personal que se encuentra en la puerta cada vez que entraba nos veían extraño como que si no fuéramos parte de los huéspedes porque nos pedían a cada rato el número de habitación

The hotel is well located, and I received excellent service from the staff. I'm very happy that they preserve the hotel not just as a hotel, but as a historical museum. However, the bathroom in my room needs renovation, including the faucets, bathtub, light switches, and toilet.

Incredible hotel with so much history, great location, and the nicest staff! I highly recommend.

Decent area. Staff responsiveness poor. Had to ask to ga s room cleaned every day. Shower didn't drain well

My stay was very pleasant. From the moment we arrived, the staff was attentive and helpful for anything we needed or asked for. The neighborhood is lively and full of great shopping and food options. When we dined at the hotel, the food was delicious and well-priced. If I come back to La Ciudad de Mexico, I will certainly be looking to stay here again.

Everything was perfect as always!

Rigidos en su política de cambios y cancelación

The staff was absolutely amazing.

Muy antiguo

Great location, love the history of the hotel

The room was fine. The beds were hard. The shower was incredible.

I liked: the hotel is gorgeous, located very close to a subway (metro) station, and close to Paseo de la Reforma. I didn't like: On our arrival, when we did the check-in, the person was not that welcoming.

It’s an older hotel with plenty of personality, but it could use some updating. We ran into a few shower problems, which was frustrating. Still, the location is amazing, super convenient and central!