Overall Ratings & Reviews Four Points by Sheraton Charlotte - Pineville

The property needed to be renovated.

Quiet and comfortable…great amenities and staff is outstanding…Also a great location!!

While the staff was super nice, we booked this location because it was advertised as included a hotel restaurant with a bar. None of that was true.

Area and location was good. Hotel was a bit dated. Desk furniture was not to what I know as Marriott Bonvoy standards. Front desk staff were. Highly accommodating, friendly. Breakfast was fine. The one thing that will make me not come again was noise. Walls seem to have no insulation. From the second floor we could hear everything. I heard at 3 an when the person above our suite slid open their balcony door, heard taking in the halls, laughter with front desk. That was not something they can fix but irritating none the less.

I received a text that our room Was ready at 9am… arrived at 11:30 and told to come back at 2:30pmas the message was an error… We were in the road 6 hours for no apparent reason they didn’t honor the ménage received. Then in the evening preparing for bed the window wouldn’t close And there was a light shining in the room . Called the front desk and they suggested to cover the window with a sheet ourselves as there was no maintenance person in the evening. Overall would not stay here or recommend this hotel .

My overnight stay was great. No noise and a very clean room.

Room was ok

Awesome Trip and Wonderful stay

Room was okay but pillows were soft. Maid service not good. Complimentary breakfast was not good.

Staff was polite and very helpful.

The room was clean and cozy. Breakfast was tasteful and filling.

Great

Not what i expected from a hotel by sheraton. It wasnt bad but i would go somewhere else next time

The mattress needs to be replaced, also the pillow. At breakfast, no staff oversaw the food replacement, which was inadequate for eggs and coffee. The only staff we saw did not speak English. He took empty eggs away and did not return. We did not get our 10% off for paying cash, as you promised, because they do not take cash.

Overall it’s fine for the price. Beds are mediocre at best, but solid location and quality breakfast for a hotel.

Everything was. Good. Mattress not the best. Should be replaced. Room door lock has been damaged. No conditioner.

Super great area.

Associates were very friendly, very clean, great breakfast. Convenient to downtown Charlotte.

I was truly taken back by this hotel. I wasn't sure it was even a Sheraton Hotel. The hotel chain has truly took a swan dive compared to the laughty heights where it once soared in the days of old. Luxury and service quality and immaculate decor has given was to a sad, out dated in room appearance, with uncomfortable beds and rooms that can't even come close to Holiday Inn Express. This room was on par with Motel 6. My how the mighty have fallen. We will not stay there again, until the rooms are totally renovated and furnished adequately. The walls were paper thin and one's voice could be heard from our room down the other end of the corridor to the elevator, and that was an indoor voice. Such a disappointment....

The room was in dilapidated condition. I was given several sets of door keys none of which would open the room door.