Overall Ratings & Reviews The Clarendon Hotel and Spa

Online it states there a restaurant and bar service. There was not!! And was told no alcohol is allowed on the premise. And that our bags would be inspected for alcohol by the manager. I did not have or bring alcohol but I saw many people that did. Their website needs to be updated to state NO food or bar service! It was very inconvenient!

It was nothing like the photos, spa and resort are in the name but it is neither of those things. Staff is incredibly friendly

Love the place

The staff was excellent. The room was clean but pretty basic. It would be nice to have a mirror in the room other than the one over the sink. The location was convenient for us but there is no place that is walking distance, at least in the summertime.

Great customer service

A great stay for our two nights. Friendly staff and nice rooms

The over all stay was fine, the staff was fine like if you just need a room you’ll be good, I’m personally I guess just a bit bougie and if you are used to a fancy hotel this is definitely not the place to stay, I just think the rooms and hotel does NOT look like the pictures, I feel like those pictures were taken years ago and the hotel just hasn’t been updated.

Love a good converted motel and Clarendon fits the bill. The property is a bit dated but they’ve done a decent job modernizing. The room was large with a living room and bedroom. It was clean with modern ammenities although the overall facility still felt a bit old with views of a parking lot and busy street. You are close to many restaurants, bars and parks. Small but nice pool plus a bar/restaurant on property Overall was good option

Love the hotel vibes just need a little more maintenance done around the property and rooms

A little disappointed . Last time i stayed i had a hot breakfast and robes in room. Not the cas e thos time staff was friendly

The staff, were all super nice and friendly. No on-site restaurant, but still advertised it. The first room we had, the AC was broken, they moved us and gave us the option to keep both rooms. The pool was great and the cleaning staff did an excellent job

The Clarendon is advertised as an adult only hotel but that's inaccurate. There were children staying there throughout our stay and they also left pool toys in the pool that stayed there throughout our stay. The pool was not as pictured and was heated when it's over 100 degrees outside so the water was warm rather than refreshing. Upon check in we were informed that the restaurant and bar were closed for the summer so no options on site for food or drinks.

Would not recommend way ran down with cheap cover ups. The bar and restaurant were closed. Bedding was dirty we didn't even stay.

I hated the modern room decor

Nothing but great things to say about this oasis near the heart of a busy city. Great rooms, people, pool and bar. If your staying anywhere else, you are missing out on the magic.

Used to love going here. Spent my first night in PHX with my future husband there, and was a milestone bday. We would visit regularly to swim and we know many staff members, one is our old roommate. We were recently denied service despite booking a room and pre paying for the room. The two women working night shift would not allow any other form of payment when my Canadian visa debit card was not working with the Clarendon's debit/credit ready (postal code vs zip code error). Tried to find a solution, when they flipped modes and said "we don't want people like you here, get out of our face" when I got my partner on the phone at work to provide his B of A credit number. They were miserable and awful people. It's sad We will NEVER return with, as the "ladies" at the front desk said, "people like this" working at Clarendon. Despicable and utter harassment. Most important, discrimination. How do you suppose I paid for my room prior to entering the hotel if I'm "unhoused"? So you don't want money, if it's from "certain kinds of people"?... I have a career, a house and much more. The assumption that I am anything else is insulting (stop making assumptions about total strangers), I am alternative and will not dress like a cute little woman just to get better service. Disgusting and devastated at this lack of humanity from a place in our hood that MEANT so much to us, especially me as a disabled person that needs to swim frequently to maintain mobility.

Gym and hot tub are awesome

Is the good place for vacation

I would rate this hotel as a three-star, not a four-star. I love the fact that the walls were cement and therefore kept out sound. We didn't have to worry about being woken up by people shuffling up and down the hallways. But, the bathroom lighting was way too dim, the sink sprayed slightly outward, getting my pants wet. We ended up putting a rag in the sink and that actually helped. I expected more for breakfast being that this was a four-star hotel. Nothing but instant hot cereal, cheap muffins, and a few apples and oranges along with an instant coffee machine. The room was clean, and the bed was comfortable overall. The pool area was really nice. Would have been nice to have an ice maker on each floor. The ice is downstairs in the pool area, so if you are staying on one of the upper floors, It is pretty inconvenient. The staff were really nice and helpful and the restaurant was really delicious. Definitely recommend that. Our card entry to our room quit working 30 minutes before we had to check out. The spa only books for individuals, so if you wanted to have a couple's spa that will not work. Just important to keep in mind the good with the bad here.

The staff was great like always