Great customer services

The staff was really warm and welcoming. The only thing was I got stuck in the elevator for a few 😂 but other than that it was great. The beds were super comfortable as well.

I Stay At This Property A Lot The Staff Is Great Very Clean Traffic Noise Rush Hour Time That’s Normal At Night Is Quiet Til Morning Rush Hour Traffic Normal The Hotel Is Great.

Todo fue como lo esperaba y so retodo bien limpia la habitation

Very kindly

The breakfast was excellent, the staff was friendly and nice ,

great hotel overall

It’s very good

I left my earrings on the night table and went to breakfast when I came back they were not there. I filed a claim and still haven’t heard back.

Food at the restaurant hotel not great bad service to the customer

Always a great stay

The room was not clean at all, and I had a smell like mode

Good

The bedroom carpet is nasty. Needs to be replaced long ago. And the tile floor in the bathrooms is very dated. Ice machine didn't work.

I rented two rooms in the premium floors however after I received my room the toilet was clogged I immediately called because I had to go to an event. The service never resolved the issue. After returning to the hotel at 1:20am I called reception informing them that not only did my room have an issue the second room shower was also clogged. They said someone will come up ASAP. I waited until 2:30am and called again only to wait for an employee to enter the room and state I don’t have the plunger that will resolve the problem. At 7:25am I called again requesting service again, and they stated someone will come right up. At 8;45am I called again and finally an employee at 9:00am had a plunger and resolved the issue. I had no sleep and to make it worst the adjacent room had two women which wouldn’t stop talking and the walls seem to echo every word that came out of their mouths. I started to get ready however my wife and I couldn’t make it to their breakfast which we paid for bc they remove breakfast at 10:30am. To cut it short we ended up checking out with no breakfast no sleep and just apologies. I never will stay here again. Unfortunately bc I always had a great experience until today.

Amazing facilities

Perfect stay as always in Barceló, this one in particular is great for the location in the center of town which makes it super easy to go to places

I had provide Expedia Email I had VIP Access, their records did not show me having VIP Access, In addition They Refuse To acknowledged my 20% discount on food Until I showed The Email from Expedia, in addition to I Paid for The Superior Room. They stated they only had room with Double Beds until I showed my Itinerary from Expedia

Family friendly, good breakfast buffet & dinning. Reception decor is outdated. Cigar lounge dark & hot not comfortable. Good service and efficient staffs.

I didn't like about the mini bar . I requested the minibar to be filled but they didn't care