Overall the stay was nice. We unfortunately were there when there was a lot of construction happening. Their usual parking lot was closed therefore we had to pay the $34 a day with the valet.
Additionally, we had issues trying to get our room cleaned. We asked twice and no one ever came so we gave up. Didn’t get any fresh towels for the duration of our stay.
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Lawrence
with Children
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The hotel is close to all the main attractions in Quebec City....Easy to walk to anything Good location, great restaurant
Marzyeh
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I loved this place and I found the staff very helpful and professional. I hope to go back there again.
Edward
with Partner
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Restaurant was closed most of the time, valet service was terribly slow even when called ahead. Charged daily per pet instead of just once for the stay like all other places
Syed
with Children
4,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Dislikes
-Over priced
-Small rooms
- No early check ins allowed... not even just 45 mins before allowed check in. They kept us to wait till 04:00 check in time. usually people travel/ drive from far areas... they keep roam of an hour or so specially if travelling with kids.....
-Parking issues. Valet parking took 45 minutes to bring vehicle during non rush hour.
- No phone in the room to call room service. You have to go all the way from section D (where all the standard rooms ) to the front desk to request any thing.
- Location is OK/ fine not the greatest.
- They did not provide receipt at the time of check out. They said they will email you but never received. They over charged the my credit card. you have to chase them for the refund. They are not responsive if you message them
Wont stay again and neither recommend this hotel.....
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Dawn
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The staff welcomed us when we got there, even arranged a late check out as a plane was leaving later in the day. The room was clean and spacious. The hot tubs and pool were very nice. It is a convenient walk down to old Quebec City, about 10 minutes.
Innsung
Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room service was great. But would be even better if there was a body lotion serviced in the room
john
Friends and Family Family
6,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
A little too far away from old Quebec City, rooms could have been a little bit bigger and updated
Ashley
with Friends
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Not worth the price
Grace
with Partner
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The location is perfect as all the beautiful places are in walking distance.
Ti
with Partner
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Location of the hotel is great. The hotel was clean and well maintained.
Leonard
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I did not have breakfast at the hotel
lucile
Friends and Family Family
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel is very beautiful and clean. The breakfast buffet is not as good, the staff is very nice but the buffet was mostly empty both mornings.
Brigitte
Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent
Nicole
with Partner
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great location. Clean room. Lovely staff.
Corinne
Friends and Family Family
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Bien situé. Propre et très beau
SELENE
with Partner
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Hotel location is amazing! Pool and hub, steam room nice. But rooms are Very noisy !! Don’t stay in building C along the street ! Kept up from -11-3 am from partying.
L