Terrible customer service - in the hospitality industry warmth is essential, the people at the front desk had an attitude at check-in and were far less helpful at check out.

Clean and friendly .

Safe, convenient to the plaza. Food and Mercado Idalgo. Definitely my favorite place to stay.

Very good

This hotel was amazing. I will be definitely staying there again.

Breakfast was very good.

Perfect location.

We've stayed here 2x and both have been great, the only downfall is that there is construction next door but other than that everyone is very attentive and wonderful. The hotel itself is also nice

I really like the attention, all the employees were great.

Great place to stay. Friendly staff and breakfast were amazing, especially the chilaquiles de mole. We are looking to stay again

Third time staying here and we love it! I recommend my family and they enjoyed it too! We get the king bed room all three times however I was a little disappointed to hear from my family that the double bed rooms come with bathrooms, slippers and a mini fridge while the king bed does not. Clean room and helpful staff. Very nice!

Only issue I had was the restroom it smelled like gas but staff said it was the sewer.

Nice place

Staff and how clean the rooms were, and the professionalism of the staff were excellent. Room service was beyond comparison. The only dislike was personally for me. The bed were a little stiff. But that’s the same most places

The breakfast was delicious and had a big variety of foods from Mexican to American breakfast. The staff was very attentive

My first option always!

Room was clean and kept in excellent condition shape. Lack of parking is a problem

Clean and quiet

The staff is very nice and professional especially the cleaning staff and the service staff.

I wish there wasn’t so much perfume in the building. But other than that, it was a wonderful room, great bathroom, comfortable bed. I might come back if I’m ever in need of lodging in the area