Overall Ratings & Reviews Best Western Royal Sun Inn & Suites

I like the restaurant connected, location of the property. Staff didnt provide good customer service, they wasnt accommodating, I was told I couldn't use the bathroom downstairs to change my clothes although my room was ready for hours. Linen was dirty, took to long with that and tv was out, someone was suppose to look at it, when i called back they had 0 knowledge of the situation, tv didnt get fixed.

Breakfast had a good variety of things available. The eggs were standard institutional.

The neighborhood is frightening.

The room was very dirty, barley any hot water, jet tub didnt work. When we tried to fix the issue they said to go through expedia so when we called they were of no help either. horrible place to stay.

- First off staff was lovely and accommodating - 5 star for that - First room smelled bad but in fairness the moved us - Hot-tub was lukewarm - Gym was out of order - Rooms not as nice as photos - One of our rooms the sink was clogged - how was this not noticed when they cleaned it? - neighbourhood has a big homeless community - decent restaurant down the street

Good

Comfortable room and good breakfast Helpful staff

Don’t like room door to the outside

The best western was reasonable, clean, and quiet. The front desk staff was extremely helpful. Would stay again.

Everything was good

Old motel that has been nicely maintained & renovated—-I like the big rooms, & the restaurant has incredible food. Karaoke is pretty loud & boisterous.

Nice quiet place to rest

It's a lovely hotel, easy parking, and staff was very helpful.

Friendly staff and good vibes. Bar/restaurant next door is a plus.

The property was misrepresented. Received numerous emails that breakfast was provided as cook to order - when we got there were informed that it was just a basic buffet. The staff were aware that info on website was incorrect but were not able to change it. Pool was supposed to be heated and it was not. Informed we were "safe" walking towards the downtown but do not go the other way. The floors were not carpeted and were not clean - feet got extremely dirty walking on them. Most of staff was very good and professional.

liked location, Breakfast options, pool, jacuzzi

Pros: Staff nice and helpful; Good breakfast. Room fine. Nice to have lights mirror in bathroom since rooms tend to be dark rooom. Cons: Way too expensve for the property.This is obviously an old property that was run down and they are working to upgrade it, but it still looks old and warn from the outside. The shower area could be a lot cleaner! You can hear the train from the room, and it runs during the night.

Staff openened door claiming I did not pay ,hours after we chekt in , unrespectful ,

Best Western discontinued the homemade breakfast in the next door restaurant that was one of the main attractions of this place. They replaced it with the traditional institutionalized motel breakfast of canned fruits an powdered eggs. It was terrible. My Jacuzzi was broken and they never fixed it. The sign at the entrance was broken an d the entrance to the motel was dark and dangerous. It was also never fixed. I have been coming here for a decade during The Gem and Mineral show. I will never come back. The owners obviously don't care.

Dated but clean. Good location.