Staying at the Kaiserhof felt like stepping back in time. The service was truly personal - the staff knew our daughter by the end of our stay and would greet her every morning, ask her about her previous day’s activities, bring her a special hot drink at breakfast without us even asking, give her chocolates, etc., and the breakfast was superb, with fresh bread and cakes and so many options on rotation. You can tell that the staff take great pride in their work and seem very happy with their jobs. The cleaning staff would arrange our daughter’s stuffed animals into charming little poses just to delight her when she came back to the room. Our family just came back from a multi-city trip to Europe, and we talked about how the Kaiserhof was not only our favorite hotel from this trip, but perhaps our favorite hotel ever. It really was that special. Every little touch came from an era of service that seems no longer to exist in most places. This place has integrity and true, quiet excellence.