They do have an elevtor; it's tiny AND you have to manually open the door--and it's a super heavy fire door. I managed it only because I have big hips to bump it with. That said, the staff allowed me to keep my wheelchair in the lobby because I couldn't manage it on that elevator. Not the first hotel I've done that in, so I'm always grateful when they can make it work. Superb front staff!!! Can't say enough nice things about them. Nice breakfast although all the juice has added sugar. Handy location right across from the train station and about 2 blocks from the long pedestrian only shopping street, which is fun to browse. Take the #18 bus to Moesgaard Museum if you have time. The bus stop is a block from the hotel.